Wow , what a speach...
Pete, it seems you are really trying but its hard to see sometimes.
I am not talking about people who complain that the plane does not perform or a bad servo that can be replaced for $7.. There will always be people like that... I see them at the local hobby store all the time... this plane does not fly... and they have never flown in their life.
I have asked how many people work there, none of my business, but I was just trying to get a handle on your operation. How many orders you have ,ect.
I am talking about orders charged that are sent months later. People not even getting what they ordered, broken or missing parts.
I even got a pm message from a lady who was very upset. Her husband had ordered a plane and it came, not even the plane they ordered, they called and tried to fax the info. They are still trying to get this right. They tried ME for help..
There will always be stupid customers who expect the plane to fly itself.
I am sorry if I am adding to your stress.. I just call they like I see them. I have called and written MANY good reviews of products I have ordered..Like hobbyzone, hobby lobby, tower hobbies, bp hobbies, grayson hobbies, tods hobby.
I also have called hobbylobby on some bad planes that I got from them..
I don't blame you not to listen to the nuts but my God...
I am retired and my budget is limited , I can't try hit or miss orders..
I sincerely feel your pain and the pain of others
I don't know the answer...when I see good I tell it and when I see bad I do the same.
If you believe in yourself then go for it,, do the best you can.. thats all anyone can ask.
Maybe this company is just too big ..
Don't stress.. its just a job.. with your skills you could probably go anywhere you want..so I guess you like all this stuff.
What I hear is I have so many problems to fix that there is not enough hours in the day.
If there are that many problems then something is not right..
good luck and keep on trucking