Am I the only person that has had bad experiences with Horizon? I've never called and not been on hold for like 20 minutes, I've had a bunch of defective stuff that needed returned. When I got a replacement sent to me for my Typhoon 2 3D (which was mangled in-box, the fuselage was significantly warped and the covering job was awful) it had a defective servo.
Most recently I've been trying to return my recalled DX6i, it took me a month or longer to get a shipping label sent to me, when it finally did show up (and I know this part is my fault) I didn't even see it in my inbox until after it had expired. I just emailed them back about possibly getting another label, god knows how long it will take them to respond to this last email.
I don't know why I couldn't just send in the return form and get my shipping label back, a bunch of emails were exchanged after the form was sent in because they never received my first one, and then once they got the second one had to ask me what the whole thing was for again.
To be fair there didn't seem to be anything wrong with my Blade400 at all, I'm guessing the tail rotor failure was due to me not adjusting the tail boom after the giving the belt time to break in. I dunno I've just been disappointed/discouraged/let down repeatedly with regards to quality control in general.