DelGatoGrande

My Feedback: (23)

TO:
all resend and future SkyMaster Greek customers
and to anyone else may concern

The recent incidence about the USA SkyMaster customer having a reason
to come here online and complain for a defect jet (because he is been given one)

http://www.rcuniverse.com/forum/m_10...m.htm#10001314

have been defined as: uncontrollable situation since my market got affected by it too
because this forum is been used also by Greek members and not only USA members.

After getting permission from my customers:
there phone numbers and emails are available by me to any future Greek SkyMaster customers to confirm my basic same politics years now:

-all orders may have maximum a week delay in compear to the estimate time of arival(never was a longer delay for Greece )
-for all "small part" orders customers will have feedback in max 48 hours
-i run personally QC inspection before deliver a jet and i take the responsibility if there is a defection.
-no defect jet will be delivered to the customer even if the customer "will dont mind"
customer will need to wait until i will deliver what he paid for he like it or not=he has only an option of a full refund or a better deal because of the extra delay.
-if the defect part been detected by the customer must be return back to me prior replacement and all shipping cost are covered by me.
-defect parts will be replaced as soon as possible with out extra charge
-free replacement is not my hobbie so you better saying the truth cause i will find out sooner or later

With that basic been sed i welcome future Greek customers trust to SkyMaster products and get to know with the ones already fly this jets!


Best Regards
George Papagiannis
Exclusive SkyMaster Jets Dealer for Greece


p.s. services only for Greek market by me
p.p.s. i fly what i sell


.

WhoDaMan

My Feedback: (164)

so maybe you should teach a class over here

Dave

bevar

My Feedback: (27)

Way to go George...props to you!

Things will improve if others follow your lead. Well done...well done Lad.

Beave

acw

My Feedback: (1)

George, 

VF84sluggo

My Feedback: (55)

It is a shame to read that George has had his business adversely affected by this QA problem. George has been a tremendous help to me in the construction of my L-39. I have done business with him and he has delivered exactly as promised. I trust his advice and would not hesitate to do business again with him. As we (former) fighter pilots say, the guy is a "straight shooter."

pilot tw

Hi, George

this is good service for Skymaster,,

as i promised that i now make the QC inspection by myself before deliver to customers for all SM ARF PLUS kits.,

this will spend alot time for me, but this will make better quality for SM customers and also can teaching my staffs ., that let them to know where are these QC inspection points,

best Regards

Anton

bigplumbs

That is a blatent commercial post.... Not what these forums are supposed to be about !

DelGatoGrande

My Feedback: (23)

Anton ..i couldnt done anything with out your suport! We thank you my friend[sm=thumbup.gif]



Dennis ..ofcourse this is a commercial post for Greece mate!..Good job i got some customers to stand up for it.

Rest of the guys.. if you think about the things i mention cost me few extra minutes and no money
cause at the end of the day they just bring more orders in.Not big deal realy


...Randy ...thanx[sm=thumbup.gif]



..gone to fly

reo

My Feedback: (130)

Sheesh!!....Give the guy a break, he is only responding to what has been posted in these forums previously regarding Customer Service issues and stating what he is doing to prevent the same from happening in HIS marketplace. It is a good move on George's part and the industry in general, why would you question G's reasons for posting something that could benefit all of us in the end...?

FalconWings

My Feedback: (57)

IMHO, great for George but what he posted is exactly what I would expect from any dealer and nothing less. Maybe my expectations are too high?? Anyway, good for G for putting it in writing. At least he has the coxones to do it.
It would be great if RCI could do the same, just to give some peace of mind for the US costumers.

I kind of agree with Bigplums but if this helps the many unsatisfied SM costumers and the new ones get resolution to their issues, by all means let them carry on and applaud it.

Good job George.

David

DIABLOTAC78

you hit it on the right spot G darn that sounded wierd. anyways , well done George

shaun1

Dennis, get a grip!

It's called helping people all round, people on this forum buy jets and you do have to have vendors in order to purchase them, all thats being demonstrated here is that someone is willing to put there name and assurance to the customer.

Great support and I only hope people are honest enough should a genuine defect be present on a kit. Top class service.

Shaun

LGM Graphix

My Feedback: (22)

He's not breaking any forum rules, even non advertisers are allowed to make a non graphical ad once a month. I have no problems with his post. Maybe if all the dealers and manufactures were like this I'd actually be interested in some of these airplanes again.

j.duncker

My Feedback: (2)

The post is within RCU rules.

DelGatoGrande

My Feedback: (23)

OMG people your coments sound way better in Greek lol



..yes anyway as a customer my self too
and as David well sed is exactly what I would expect from any dealer

p.s. Dennis this kind of commercial post make me sick[:'(] but some times are nesecery
u take care mate

VF84sluggo

My Feedback: (55)

Heck, I'm waiting to get a Skymaster F-14 from George.... [sm=thumbs_up.gif]

DelGatoGrande

My Feedback: (23)

can't do USA but if i could im sure an F14 will be a defect/so you would get a full refund back and i would keep the plane lol

KFX450

My Feedback: (30)

Well I have to say that George is right on par with what he is preaching. I had a bit of an issue that I thought was never going to get rectified with all the crap that is going on in these forums. With this part of the hobby not being as wide spread to where you can go to your local hobby shop, I was was having serious thoughts on if wanted to continue down this level of it.

I emailed Michel of Jets RC and George and I got a response from both in less than 48hrs. On top of that I am not even a customer of George and he took care of me like I was. This morning I received an email from Anton saying that he was taking care of my issue right away..

This kind of customer service has put no doubt in my mind that my next jet down the road will be from Skymaster. My hat is off to George, Michel and Anton for excellence in customer service..I look forward to many years in this hobby, I couldn’t be happier

Warm Regards.

Erik

VF84sluggo

My Feedback: (55)

That is EXACTLY why I consider George to be a 'straight shooter'...he will offer help and advice whether or not you have been a customer.

DelGatoGrande

My Feedback: (23)

Im glad i have been a help!Any time guys[sm=thumbup.gif]

KFX450

My Feedback: (30)

Again I am blown away, I received an email from Skymaster that my stuff has shipped, and gave me a tracking number. If you look at the date of my last post, and my post now you can see how quickly this got turned around..and my issue wasnt a door cylinder or something easy like that to just ship...I have to say thanks again, we have one more event for the year OCT 23-24 and Anton new that, and got my stuff right out..Again, thanks to everyone involved..This has been such a trouble free experience..


Erik

digitech

My Feedback: (10)

Maybe anton can tell my customer in holland where his new wings are?
he is waiting since februar on a new set of wings , a trunion block , and a new rudder..
emails no answer..

pilot tw

Hi, Sandor

i was out the factory and i got your e-mail ., and i already asked the John send the new wings and rudder fin to your customer.,

i will back factory tomorrow night,

i will let you know the tracking number when i got it,

Best regards

Anton

digitech

My Feedback: (10)

ok thanks anton
dont forget the trunion block please

VF84sluggo

My Feedback: (55)

Anton, I hope you still see this thread:

I ordered a Skymaster L-39 cockpit from RCI on Sep 16th. I have still not received it. I spoke with Jeff last week and he said it would be on the way, and that Skymaster would email me the shipping information. I have heard nothing. Why is it taking so long to get my cockpit for my L-39? I have waited almost a month and a half now.

Thank you,
Randy