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No one better than Barry and Kingtech!!

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Old 11-27-2012, 11:50 AM
  #1
Jonboy2
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Default No one better than Barry and Kingtech!!

I just wanted to publicly thank Barry, Vera, and the whole Kingtech crew. For those of you who are unfamiliar with Barry or Kingtech, let me tell you a little bit about his/their excellent customer service. Over the summer I bought a Kingtech K-80E from a fellow RCU member. Although the engine was new in box, it had been sitting on a shelf for 3 years. The warranty on the electronics was no longer good, and I never paid the fee to have the lifetime warranty transferred to me. When I finally got the engine mounted on my test stand, and fired up I was having problems with flame outs. We do not know if it was due to altitude or what. ( I live in Denver) I called Barry and he immediatly took the time to try and help troubleshoot the problem over the phone and through emails. Somewhere along the line, he found out that I am a Firefighter here in Denver and within several hours of finding this out, he calls and says that he and Kingtech really appreciate my service as a firefighter. He then says that after talking with the factory, to honor me and my service, they were going to send me a brand new K-80 with a full lifetime warranty. I was blown away. It was certainly something I never expected. I received the brand new engine from the Kingtech Factory about a week ago, and it is running beautifully. Customer service and attention to detail just does not get any better than that. I just want to tell Barry and Kingtech Turbines "THANKYOU". You certainly have a loyal and lifetime customer in me.
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Old 11-27-2012, 11:53 AM
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Default RE: No one better than Barry and Kingtech!!

I've never met him either but can relay a similar experience. I chatted with him today regarding a used motor I'm considering purchasing and look forward do doing business with him soon.

two thumbs up (my smilies don't work for some reason)

happy upcoming holidays to everyone

cheers
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Old 11-27-2012, 12:01 PM
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Default RE: No one better than Barry and Kingtech!!

That is just, AWESOME!!!

Can't wait to be his costumer [&:].
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Old 11-27-2012, 12:15 PM
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Default RE: No one better than Barry and Kingtech!!

Nice report. I've called Barry a few times with technical questions and without going into details about each call, I can just say he was very helpful and I never once felt like i was being rushed off the phone until i was complete happy with the results of the conversation. You can buy with confidence that he'll stand behind the product. The other nice thing is that I don't think i have ever got Barry's voice mail...he always answers. [8D]
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Old 11-27-2012, 12:36 PM
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Default RE: No one better than Barry and Kingtech!!

Hi,

I had an issue with an engine, and when we couldn't get it sorted out over the phone, Barry arranged to have me stop over at Dirk's shop when I was going to be in the area. The two of them trouble-shot non-stop until they determined that the problem had to do with a bad solder joint on the PC board. They replaced it on the spot, along with replacing (with upgraded parts) all of the electronics. The impressive part was that they worked on the problem until it was solved while I waited. They even had cold drinks in a fridge for me. Can't beat that with a bat.
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Old 11-27-2012, 01:07 PM
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Default RE: No one better than Barry and Kingtech!!

Same thing for me. I had a K80 with the wrong size nozzle installed somehow. The turbine ran fine but at full throttle it made a strange sound as the air was being compressed too much by the narrow nozzle. I expected a song and dance routine but Barry had a new nozzle to me within the hour of talking to him (Express Shipping). I was comfortable changing it myself but he did insist that I send it to Kingtech if I felt the least bit uncomfortable doing so. Absolutely steller service from him.
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Old 11-27-2012, 01:15 PM
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Default RE: No one better than Barry and Kingtech!!

Just purchase a new 180g from dreamworks and it arrived yesterday. I already have the k80e that I bought here on line used. I have had great performance out it so far. I had a couple of question about the new g model so I email Barry this morning and he replied very quickly with the answers. One of the reasons I purchase the kingtech is because of all the positive information on there support from here and other people I spoke with.

Keep up the good job.

Jeff
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Old 11-27-2012, 02:40 PM
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Default RE: No one better than Barry and Kingtech!!

This is the kinda stuff that keeps a good customer base and keeps them coming back. I have a K80e and love it.
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Old 11-27-2012, 03:29 PM
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Default RE: No one better than Barry and Kingtech!!

his customer service is 2nd to none. Great to deal with and very helpful.
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Old 11-27-2012, 04:08 PM
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Default RE: No one better than Barry and Kingtech!!

All my next turbine will be kingtech.
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Old 11-28-2012, 10:29 PM
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Default RE: No one better than Barry and Kingtech!!

Thank you all so much for your support!

Jon, what we did for you can't compare to what you signed up to do for others on a daily basis, just glad that the factory is just as supportive and be able to do this for you.

Regards,
Barry
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Old 11-29-2012, 07:53 AM
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Default RE: No one better than Barry and Kingtech!!

+1.000.000.000.000
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Old 11-29-2012, 08:05 AM
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Default RE: No one better than Barry and Kingtech!!

+1 have enjoyed my 170 and my talks with Barry
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Old 11-29-2012, 09:35 AM
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Default RE: No one better than Barry and Kingtech!!

+1. Just bought my second K-180g. Barry's customer service has been great.
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Old 11-29-2012, 03:22 PM
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Default RE: No one better than Barry and Kingtech!!

John when are we going to fly that new turbine? I am off all next week. So get that thing ready to go. George

and YES Barrys service is great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have 3 140's
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Old 11-29-2012, 08:38 PM
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Default RE: No one better than Barry and Kingtech!!

How nice it is to read so many positive comments about a product, the company and the service behind the product. The service is just as important as the product itself.

I am just starting out in jets and don't have a turbine as yet. Reading this tread has been very helpful in deciding on what tubine to get.

Thank you all.
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