batdog

My Feedback: (1)

[QUOTE=w0mbat;11856866]I have had hundreds of orders with Hobby King and every single one has arrived within 2 days. Their products are leaps and bounds better quality than anything I can buy anywhere else in the world - at any price. Their batteries have twice the run time of any Thunder Power and never puff, even after running them completely dead and storing them in the furnace. Their customer service is top notch, they always have everything in stock and their prices are so low, I feel like I am getting most things for free!

I feel the same way. Thanks for a great post

dirtybird

My Feedback: (5)

batdog maybe you can help me get my car shocks that I ordered from Hobbyking June 21.
I have got nothing but delays and orders to check with my post office from Hobbyking.

batdog

My Feedback: (1)

Did you pay with PayPal in the event you had an issue? Some free advice, use pay pal,or a credit card on any online purchase in the event there is a problem. If you have been waiting this long for your order it suggests this advice may be valuable to you. I have found HK to be pleasant if approached properly with an issue. You can't be a smart ass.

Lifer

My Feedback: (1)

When I started using LIFE batteries, I bought the Hobbico brand til I found the HK/Turnigy batteries were 1/8th the price. None of them has failed so far in over 5 years of use.

Ron101

My Feedback: (22)

I have maybe 20 large orders over the years from hobby king.... just one issue
Had two packs show up bad, but I didn't check them for a few weeks.... so I was out on that one

but the rest has been golden and the products worked better than I expected

dirtybird

My Feedback: (5)

If I was a smart ass I wouldn;t order from HK.
I used paypal. They wont help

GSXR1000

My Feedback: (7)

My friends have ordered from them, make sure you choose their US warehouse only to buy somethiing or if you order from their internatinal warehouse, be prepared to wait. Just my 2 cents.

Airplanes400

My Feedback: (349)

So, this is not so much a "Don't buy from Hobby King" thread, as it REALLY is a "Don't use the Postal System" thread.

Hobby King has no control over the Postal System ... Actually, the Postal System has no control over itself !!!

PS There is no such thing as International Tracking throught a Postal System. Only through UPS or FedEx.

Even when shipped through EMS and then through the Postal System, you have no way of tracking the item other than the generic terms they provide. Such as Hobby King provided to you. They are just as much a victim of the Postal System as you are. Don't shoot Hobby King ... Shoot the messenger!

gsmarino2000

My Feedback: (2)

I've ordered a fair amount of stuff from HK, mostly batteries but also other small items. I pay with credit card through PayPal, international and US warehouse. No real delivery issues. I did buy a couple of things that turned out to be worthless junk, but by and large most of it has been good quality.

OliverJacob

My Feedback: (12)

I had lots of good experience with HK over the years. Most orders from China would arrive with 3 weeks.
But lately they seem to have lots of problems.
My last package was shipped 30 days after I put the order in (mind you - all 'in stock' items, no batteries, just a few heli parts).
Then tracking got 'stuck' when it arrived in the US, it probably never made it to the US postal service.
So I am still waiting for a result. (It may take up to 30 days for HK to figure out where the package is...)

I am not worried about the $20 I spend, I had similar happen and always got my money back after several months of investigation.
I wish they would stock up their US warehouse, so we could just order from there.

apereira

This a really stupid thread, I have been ordering from HK since they opened and I have platinum level, NEVER had a problem, but it is to know that I do not use the cheapest mail option, always use EMS, that never fails. Blame the postal service.

jetster81

People ARE blaming the postal service, I don't think anyone is attacking HK for not sending the goods . Any postal service should deliver goods in a timely fashion as I can attest to as I have been waiting for some servos from the global warehouse since May and PayPal will not refund my money as they have proof that HK has posted the goods. Where does that leave me ? 130$ out of pocket and the victim of some sort of offshore fraud so please don't come on here with your smug attitude saying that this is a stupid thread. It is a group of people sharing experiences and trying to get some closure on the problems that that we have in common.

Rob2160

Ask Hobbyking to open an investigation as to the location of the goods. That is what I did with the two orders that were shown "return to sender" by my local postal service.

Don't expect fast results, HK told me the investigation would take 30 days and I queried them again once that time had elapsed. They refunded me. You will get a refund if you keep reminding them - I agree you shouldn't have to but your money is not lost. You'll get it back eventually.

drac1

My Feedback: (4)

If HK have actually sent the order, then the delay is not their fault and shouldn't be ctiticised for it. A call to customs to verify whether they have the order wouldn't be a big deal.

I don't buy from HK but if I did and the item was not as it was supposed to be or faulty in some way, then I could only blame myself. Everyone knows there reputation, so shouldn't be surprised if it all turns bad.

No matter who I buy from, I always pay with PayPal and CC. If the order hasn't arrived in 40 days I would always lodge a claim with PP. When the order arrives, I then cancel the claim. Easy. At least then if the order doesn't show up, I am covered. Saying this, I have never had a order take more than 30 days to arrive, and I buy from all over the world.

fireblade5437

Have recently replaced some 5yr old FlightPower with the Nano Tech which I have used previously also use their regulators for my lighting kits I make, never had a problem with any order yet!
Just ordered a foamy EDF from them for something to do as got weeks off on the sick!
Also I don't just use HK I use many suppliers and just buy from those that have in stock what I require also buy quite a bit from Belgium and Germany

Alan

llindsey1965

My Feedback: (-1)

look guys I feel the pain , that is why I don't buy online I go to my local hobby shop , sure I have got some items with problems but I take it back and they make it right don't have to wait for shipping unless it is a special item they don't carry , but then it is only 3 or 4 days 95% of the time I walk out with the items in my hand sure I pay a little more but I got it the same day I needed it that is the bottom line not what it cost the service you get, and you can never beat your local hobby shop , so support your local hobby shops or keep on whinning about the crappy service you get online

fireblade5437

I would also go to LHS if I had one, the last one close around 1.5 yrs ago :-(

Alan

Lifer

My Feedback: (1)

I buy most all of my big ticket items from the LHS. They match or beat Towers price. But like I said in an earlier post, I can buy HK's LIFE batteries for literally 1/8th the price of the Hobbico brand
That's a deal that I cannot pass up.

blake1210

I will never buy anything from Hobby King either! I don't care if shipping takes six months! They can KMA!
My tracking number showed my lipo's were delivered in New Jersey!? I told them this, after they had already started an "investigation" because I had complained I had not received them yet. So....they are going to open another, "investigation"!? WHY...I told them where they went. And again they said check your post office and tracking numbers! They are IDIOTS!

drac1

My Feedback: (4)

The OP blamed HK in his opening post.

jetster81

The fault lies mostly with whichever postal service that HK are using but they must in turn accept some responsibility for placing goods with these firms. Mail order companies are, once your money has been accepted for goods are responsible wholly for those goods to be safely delivered to the address provided by the customer.

rpm303

My Feedback: (18)

I have very good results with HK.I have bought over a hundred lipos from them for myself and friends with only a couple of duds. Shipping has always been within the time frame stated with EMS.
I wonder how much is product is lost thru the shipping process a year,shipping damage, boxes being opened on accident or on purpose,customs inspections,theft from the porch, and the i never got my stuff but they really did.
Shipping investigations take time with all the hands on package and time zones to deal with.There not going to send out another package until they find out what happened to the last one.
With all the shipping loses they suffer, they still manage to keep their prices low.

wahoo

My Feedback: (59)

Lighten up sparky... yer goods will show. What method of delivery did you choose ? You're a cheap skate, we know this by you ordering from HK in the 1st place.. yer second mistake was cheaping out on shipping. get back to us in about 3 months when your goods are delivered.

wahoo

My Feedback: (59)

Oh and don't cry when a few servo's arrive DOA... shoulda bought Futaba or at least Hitecs... to each their own I guess...

jetster81

it it is already three months and I have advised by PayPal that they will not refund as 'HK has proof of postage' so now what septic?