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DreamWorks New Web Page

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Old 05-07-2018, 06:55 PM
  #126  
Dblex
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I am wondering if it's an IOS challenge? On my iPad 2 it is a struggle...... I just needed 4mm bolts and tnuts and it was a pain to scroll pages...I will have to wait until I get home to try it on my PC
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Old 05-07-2018, 06:58 PM
  #127  
TonyBuilder
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It is so hard to find anything I just end up giving up, sad because I would be buying stuff on a weekly basses, just logging in is a feet.

TB
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Old 05-07-2018, 07:02 PM
  #128  
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So where is everyone going now?
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Old 05-07-2018, 07:42 PM
  #129  
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ElectroDynamics has the basic festo fittings.
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Old 05-07-2018, 09:06 PM
  #130  
Art ARRO
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All,
Contact Peter A. at: altecarerc.com. Festo Fittings are foremost on their product listing and they stock a full line of 3, 4 and 6 mm fittings. Also, check their line of retracts, struts and wheels. I've had superb dealings with them.
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Old 05-07-2018, 09:40 PM
  #131  
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Originally Posted by SECRET AGENT View Post
I keep hearing "horror stories" about the new web site but everytime I use it I have no issues. I'm beginning to believe it's a problem with individuals and not the site. Just saying my experience is completely different from yours.
Actually, this is a new issue that I saw for the first time on Sunday. I've ordered from the site several times since the change w/o issue and was even able to help someone over at Flying Giants find something they couldn't find on their own.

Originally Posted by Dblex View Post
I am wondering if it's an IOS challenge? On my iPad 2 it is a struggle...... I just needed 4mm bolts and tnuts and it was a pain to scroll pages...I will have to wait until I get home to try it on my PC
I'm on a Surface running Windows 10, and had the same issue on both Chrome and Edge. Just tried again and ran into the same issue.
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Old 05-15-2018, 12:44 PM
  #132  
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Aside from the website issues (which seem to be improving) has anyone else had difficulties with response to emails?

I have sent them 2 messages recently (one using the website contact form a couple of days ago) with no reply as of yet.
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Old 05-15-2018, 01:43 PM
  #133  
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I have had some email issues with the JetCat repair facility which is a subdivision, but in VA not FL. I rather think they are inundated with issues t this point and are just totally overwhelmed by their web site and their customers and maybe even engine repairs. A bit drastic from the UK but I called them when I had to make an order that the web site just would not approve...
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Old 05-15-2018, 04:45 PM
  #134  
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Hello All, I don't, and am not usually a social media butterfly, But I assure all that we are addressing all issues with the website on a daily basis. We have Lisa, Jose, Hyia, and Mei, and myself and any other available staff members/resources available working on making it more user user friendly. Todd was a great teacher, mentor, and visionary, as had been quoted in previous posts. With his guidance, I became responsible for maintaining the original site over the past years, and I understand your frustration as well as my own. Yes, I too agree, the original platform was super glitchy, but its is getting better. Please forgive me for using to many I's in this post, as this is not about me, but the future of DREAMWORKS, and the customer service, customer base, and products we provide. This is just me putting me posting. Thanks! See you in NC if were not flooded out!

Regards,

Chris
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Old 05-15-2018, 04:51 PM
  #135  
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Oh %$#!,

I forgot George! Sorry man!

LOL
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Old 05-15-2018, 05:26 PM
  #136  
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Originally Posted by DWChris View Post
Hello All, I don't, and am not usually a social media butterfly, But I assure all that we are addressing all issues with the website on a daily basis. We have Lisa, Jose, Hyia, and Mei, and myself and any other available staff members/resources available working on making it more user user friendly. Todd was a great teacher, mentor, and visionary, as had been quoted in previous posts. With his guidance, I became responsible for maintaining the original site over the past years, and I understand your frustration as well as my own. Yes, I too agree, the original platform was super glitchy, but its is getting better. Please forgive me for using to many I's in this post, as this is not about me, but the future of DREAMWORKS, and the customer service, customer base, and products we provide. This is just me putting me posting. Thanks! See you in NC if were not flooded out!

Regards,

Chris
Thanks for jumping in Chris, it seems as if DMP was just a bit too silent on here and as Todd used to do from time to time when necessary, your post is a calming influence!
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Old 05-16-2018, 11:55 AM
  #137  
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DWChris, assuming that you’re in contact with those dealing with customer support at Dreamworks, could you please ask them to look through their support ‘tickets’ as created by the website?

I’m still waiting for a reply before I can place my order.

Thanks,
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Old 05-16-2018, 12:43 PM
  #138  
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Disregard, all sorted
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Old 05-16-2018, 04:47 PM
  #139  
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I have not read this thread from start to finish nor do i plan on it, but today was the first time that i went on the site and had to find a few things to spend money on. Yes the site is different then before and it took a few minutes to figure things out and how things work, but it did not take long (10 minutes) to find the items that I was looking for and it was all in the cart ready to buy. I have in the past always called in my orders as I did this time and with no issue the order was taken and the transaction completed. The order was hand walked back to the shipping department and within 30 minutes I had an email telling me my order was ready to ship with a tracking number. This is what costumer service is all about.

The team at DreamWorks will get all bugs worked out in time and the web site will work without issue. We as customers need to be understanding and patent as things get worked out, we also need to let the DreamWorks team know when there are things that are not working correctly so that it can be fixed.

Keep up the good work DreamWorks

Robert
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