Old site was much better... New thumbnails are clunky, I liked the list view with all the info I needed. If i still need to know more, I will just click on the item.

The site seems to work ok for me on Firefox. It would not run on my Windows 10 desktop software. Works fine thru my iPhone. I did get a little frustrated looking for something recently i know they sell. I gave up and emailed customer service for help. Never did get a reply in over a week. I went back on the site and found it. No one likes change but it will smooth out I’m sure. Vin...

I just spent the most frustrating 35 minutes of my life trying to spend $4000.00 with this web site. If the goal is to bankrupt the Dreamworks business, this website is a vastly large jump into that arena. How many others are so fed the heck up that they go elsewhere??? Lisa please get this fixed sooner than later. It has been well long enough that a simple click to buy an engine should not be met with “fill in the options” when there are NO OPTIONS to fill in!!! Ludicrous and quite the business breaker I am afraid. Too bad for DMP, I bought an engine from a different distributor with 5 clicks of a mouse! DMP wake the heck up and smell the customers disappearing. Its one thing to tell us that your credit card issuers are demanding a different web site, but its a completely different story to have all this frustration remain after so many many weeks! Man this hurts, Todd was a great friend...
Len

I agree Mike, but it has been nearly a month and that is eons in online shopping time. I really want this new site to work, but it seems to be getting more, not less, difficult with which to deal. I cannot fathom how many customers are not returning due to this fiasco. My concern is for the company and Lisa and and and....we all know what has gone before and all want the best for DMP. My thrust here is to add some sense of urgency, that seems lacking, to the mix... since from what I can ascertain there has been no betterment of the web site shopping experience since the outset of this change. I suppose I will go to the phone and call them with orders, but that seems so very antiquated and time consuming as to be deleterious to the well-being of the company...but if that’s what I need to do to buy a JetCat 180NX then so be it. Again I apologise, but if I am getting frustrated, then there must be a large amount of customers that are going elsewhere to spend their dollars.

Driven by my inability to purchase the engine (yes it was in stock) for which I had set out yesterday, I set aside a couple of hours this afternoon to try it again... While I was not successful in adding the engine to my cart, I was able to finally find the other several items I wanted though one is no longer handled by DMP. The process of filling my cart took about an hour, but during that time I learned a great deal about how this new site operates. It is certainly not an intuitive construct, but in the end learning it was helpful...I hope I recall it all for next time. It does need a drop box at the TOP of the section to allow to preset for 30 items of display, but that is a minor inconvenience, though when added to the other things that are there it can become difficult to do what we all got used to doing so easily in the past. The site has some things that were most cleverly hidden by either a sub-par web designer or folks unaware of RC Jets and how parts relate to one and other. Quite possibly a combination of the two I’d say.
There was no chance of my purchasing the engine online so I bit the Long Distance bill (rather large form Canada as I only have a cell phone now) and called a lovely and most helpful young lady by the name of “Hyia” (pronounced as if the two middle letters were reversed as in Hi Ya). It was the initial opinion that likely the engine was out of stock and when I stated that the web site said it was in stock, Hyia went and got the engine, brought it to her desk, then she proceeded to find another computer that worked better than hers was doing, and she took all the stock numbers from my cart, added them to the engine order, and then got Jose onto a speaker call with us to make sure about insurance and the like and Poof just like in the old days the order was done and should ship tomorrow (Friday). Well I have to admit that I was and still am quite impressed at the level to which the new people are striving to accommodate us! Dreamworks top notch customer service still reigns supreme as far as I can see!!! Now I was on the cell phone long distance from Canada for almost 20 minutes and while that’s no one’s fault but my parents for not moving so many years ago, I did mention it to Hyia and she is discussing a skype option with Lisa, and hopefully that will work out for the international customers.

GREAT JOB DMP!!!
THANK YOU!!!
Len

Yes the site can be frustrating but I have just received 3 separate orders in the normal time before the changes.
yes it takes a few tries to understand it. One tip I found is when you click on cart on the top of the page you can right click in it open in a new tab .. it will give you a normal cart. That was the only way I found to look at the complete cart before ordering.
The only negative thing that I ran into is during the checkout I couldn’t pick the option of in store pickup so it would be shipped with a order that was just placed when I forgot something so I had to pay extra shipping.

i am sure they will get it fine tuned..

hang in there.

I have always needed and like Dreamworks..