DreamWorks New Web Page
06-06-2018, 06:57 PM
#151
Join Date: Dec 2014
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Adios for now
I’ve been a DW customer for a very long time and have spent more money than I wish to remember with them. Linda helped me resolve more issues than I can count, and was always a pleasure to talk to. I hate the new site. For me it flat out stinks. It takes forever to find what I am looking for and it’s not intuitive at all. Even the search engine is awful. I typed in “air trap” and it pulled up wheels and retracts. I finally gave up and placed a $1300 order with Chief. Until they get things figured out I’m done. I don’t have hours to spend trying to navigate their site. It’s too bad because I really liked them......before.
06-08-2018, 07:23 AM
#152
Yes, very sorry to hear that Linda is gone and will mirror the comments on Dreamworks new website. Issues have all been covered .They used to be my first go-to site for everything related to turbines........very difficult. Also no service for Jets Munt turbines .
06-08-2018, 08:10 AM
#153
DMP does not appear to service Merlins at this point, but if you talk to or email Gaspar you will be quite pleased with the service arrangements. I was ready to ship my M100XBL to him in Spain and he was able to coach me through the diagnostics and save a useless shipping fee, not to mention the time! I believe he has set up, or is in the process of setting up, a service center in the USA as well.
Len
Len
06-08-2018, 04:26 PM
#154
My Feedback: (1)
Greg Alderman of JAG RC is handling JetsMunt service out of Indiana, my M100Xbl is with him as we speak and he recently turned around a fellow club member's M200 in short order. He works closely w/Gaspar and obviously shipping is much easier w/o having to deal with customs.
06-09-2018, 06:27 AM
#155
I have never seen such a loyal group of customers to any business try so hard and not give up as we all have in my life. All in the hopes that DW will work through their issues that we have all commented on and given input to .... I think they must be trying too hard to fix the problems. I think it's time for them to stand back, look at the big picture and start all over. This cannot be as difficult as it has appeared to be.. It appears they have not followed the K.I.S.S. principle. I am in the belief that eventually this will come full circle and be back the way it was, and I hope we all are willing to ride it out and all parties will benefit in the end..
Waiting in hope,
Dan
Waiting in hope,
Dan
06-09-2018, 07:01 AM
#156
https://www.dreamworksrc.com/turbine...-repair-portal
there is still this ?
When we call the job a repair job; is it to get it running again or does that also include changing bearings and rebalancing ?
Have read that some have done their fixes over the internet to get it running with the help of Gaspar .
When it comes to the website ; even if they changed format or software they should still be able to type in anything they want for an item description.
there is still this ?
When we call the job a repair job; is it to get it running again or does that also include changing bearings and rebalancing ?
Have read that some have done their fixes over the internet to get it running with the help of Gaspar .
When it comes to the website ; even if they changed format or software they should still be able to type in anything they want for an item description.
Last edited by stegl; 06-09-2018 at 10:51 AM.
06-09-2018, 10:06 AM
#157
I have never seen such a loyal group of customers to any business try so hard and not give up as we all have in my life. All in the hopes that DW will work through their issues that we have all commented on and given input to .... I think they must be trying too hard to fix the problems. I think it's time for them to stand back, look at the big picture and start all over. This cannot be as difficult as it has appeared to be.. It appears they have not followed the K.I.S.S. principle. I am in the belief that eventually this will come full circle and be back the way it was, and I hope we all are willing to ride it out and all parties will benefit in the end..
Waiting in hope,
Dan
Waiting in hope,
Dan
06-10-2018, 06:24 AM
#158
My Feedback: (7)
Join Date: Oct 2003
Location: Edmonton,
AB, CANADA
Posts: 138
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Ordered some small items yesterday from DW. Had no difficulty finding what I needed on the web site even though I am no computer expert. Very different presentation from the original but seemed to be well laid out. Had some difficulty checking out and paying for the items. the check out process was confusing.
06-10-2018, 04:26 PM
#159
Join Date: May 2014
Posts: 344
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ok so i paid them a visit just now to order a few items for my next jet build.
i found most items ok and yes the search function is way off base with results
once i got the items in the cart i did an edit cart and upped the item count for each as needed.
then hit check out with paypal... nothing happened.. tried again, nothing.. so i hit continue to checkout. it asked me to log into my account.. i entered info and again nothing happened..
got put off and left the site with a hundred plus dollars they wont be getting from me. now im off to chief aircraft to shop...........sorry DW loved you for years time to say goodbye...........
i found most items ok and yes the search function is way off base with results
once i got the items in the cart i did an edit cart and upped the item count for each as needed.
then hit check out with paypal... nothing happened.. tried again, nothing.. so i hit continue to checkout. it asked me to log into my account.. i entered info and again nothing happened..
got put off and left the site with a hundred plus dollars they wont be getting from me. now im off to chief aircraft to shop...........sorry DW loved you for years time to say goodbye...........
06-20-2018, 05:09 PM
#160
Join Date: Aug 2017
Location: Florida
Posts: 22
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Listen, the new site requires you to set your self up as a new customer. The no info retained from old site. I feel your frustration as well. We are trying to resolve all issues. Who needs a tissue!!!!!!!!!!!!!!!!
06-20-2018, 05:33 PM
#163
Join Date: Aug 2017
Location: Florida
Posts: 22
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In the after math of Todd's DEATH, you cry baby's have the nerve! We are a 4 person Company! We are trying our best to fix the website! This thread pisses me off beyond believe. Like in prior post you drove TAM away and you will do the same here!!! Go figure it out your self then!!!
06-20-2018, 05:43 PM
#165
Originally Posted by DWChris
Go to Chief, then they come to us!!!!!!!!!!!!!!!!!!! I'm ranting!!!!!!!!!!!!
Originally Posted by DWChris
In the after math of Todd's DEATH, you cry baby's have the nerve! We are a 4 person Company! We are trying our best to fix the website! This thread pisses me off beyond believe. Like in prior post you drove TAM away and you will do the same here!!! Go figure it out your self then!!!
Originally Posted by DWChris
Ill pro get remanded for this, but take your coincidence and shove it up your a s s !!!!!!!!!!!!!!!!
06-20-2018, 06:06 PM
#167
What a shame that a DreamWorks team member would conduct himself with so little professionalism. Part of being in business is dealing with the "crybabies" as you called them. Diplomacy is king always. I didn't buy much from DreamWorks as it was rare I needed much but I was a customer and Todd was a friend. This is absolutely disgraceful and I will no longer consider DreamWorks after this outburst. What a shame for Lisa and her deceased husbands legacy. You should be absolutely ashamed at yourself as a part of that team.
06-20-2018, 06:51 PM
#171
professionalism is not coming into rcu and calling customers names and acting like a child having a tantrum. DreamWorks has been professional and I never stated otherwise but you yourself have come on here with your tantrum representing the company and tarnished the name. People *****ing on a forum always has and always will happen. Employees coming on and basically giving a huge middle finger to them is entirely uncalled for.
06-21-2018, 05:52 AM
#173
My Feedback: (19)
I get the customer information loss when migrating to a new site. So be it. I'll sign up again. I understand it takes time to learn the new lay out. If you want some advice, figure out your search function. That is what I always used and never had trouble finding what I needed. I did a search for a 4mm fuel plug. The first page is a banana plug, a bunch of CARF planes, etc. The first fuel plug was 8 pages deep. The only reason I went that deep was to see if it actually returned any results that were fuel plugs.
