Dreamworks Stay Away
07-30-2018, 10:51 AM
#1
Dreamworks Stay Away
Dreamworks sold me 2 Futaba receivers that don't work for our jet applications. They admitted they don't work and refuse to take them back stating policy. I asked for them to do the right thing but they won't. This has been a trend with them and it is time to send a message to them Do the right thing.
07-30-2018, 11:46 AM
#6
Dreamworks sold me 2 Futaba receivers that don't work for our jet applications. They admitted they don't work and refuse to take them back stating policy. I asked for them to do the right thing but they won't. This has been a trend with them and it is time to send a message to them Do the right thing.
I would not blame any retailer for not taking back that receiver - especially if you bought it some time ago... Blame Futaba for making it in the first place
Bob
07-30-2018, 11:54 AM
#7
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The Full Story,
These Futaba 7018SB receivers were purchased on April 15 2018 by Michael, Now 105 days later he calls to tell me that these are defective and that Futaba told him to send back to Dreamworks. Well no way that we would take back electronics that have been opened let alone 105 days later. We all know they have to go back to the manufacturer for service not the dealer. I even called Futaba who verified that yes they need to go back to them. Basically sir you purchased the wrong receiver for what ever reason I don't know and if you would have realized that mistake and they were unopened even 30 days after we would have been more than happy to exchanged them. However, again its been 105 days and you have opened electronics we just cant do.
https://futabausa.com/repairs
How many other brands have had issues and have had to go back to the manufacturers not the dealers.
Always happy to help but there is a reason why companies have to have policies.
These Futaba 7018SB receivers were purchased on April 15 2018 by Michael, Now 105 days later he calls to tell me that these are defective and that Futaba told him to send back to Dreamworks. Well no way that we would take back electronics that have been opened let alone 105 days later. We all know they have to go back to the manufacturer for service not the dealer. I even called Futaba who verified that yes they need to go back to them. Basically sir you purchased the wrong receiver for what ever reason I don't know and if you would have realized that mistake and they were unopened even 30 days after we would have been more than happy to exchanged them. However, again its been 105 days and you have opened electronics we just cant do.
https://futabausa.com/repairs
How many other brands have had issues and have had to go back to the manufacturers not the dealers.
Always happy to help but there is a reason why companies have to have policies.
07-30-2018, 02:12 PM
#9
The only one I have heard of was the powersafe receiver they had, people would run high number of digital high torques through it and you could get a possible voltage drop. I would run a power system with receivers for anything with more that 6 servos, that being said it all depends on the load.
07-30-2018, 02:55 PM
#10
The only one I have heard of was the powersafe receiver they had, people would run high number of digital high torques through it and you could get a possible voltage drop. I would run a power system with receivers for anything with more that 6 servos, that being said it all depends on the load.
I am not aware of any other Futaba receivers that had that problem, although as Keith suggests, I run a power system in my jets with Futaba receivers - I wouldn't run a bunch of digital servos on a jet or large 3D plane directly into ANY receiver. I use the Smartfly Powerexpanders...
Bob
07-31-2018, 04:03 AM
#13
The 7018 is ok with low current drain systems, but has big problems with high current drain servo;s.
Futaba withdrew this receiver from the market earlier this year and it is now undergoing a complete re-design to make it usable with today high current systems.
modtron
Oxford UK
Futaba withdrew this receiver from the market earlier this year and it is now undergoing a complete re-design to make it usable with today high current systems.
modtron
Oxford UK
07-31-2018, 06:44 AM
#14
My reply to Jose The receivers were not opened or used and he knows that. He also admitted that there was a problem with them and still offered them for sale on the web sight. Futaba won't do anything because they were sold to DreamWorks by Great Planes. Everyone (Dream works and Futaba state they work as designed)
07-31-2018, 08:55 AM
#18
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That RX cost me a Jet, I did get my money refunded for the rx from tower after the repair center ok'ed it. That was quite awhile ago long before the time they sold him those, the problem was know and Dreamworks (SHOULD NOT) have even been selling them at that point. Just my .02
07-31-2018, 09:05 AM
#19
That's how I feel about it.. Its a defective product and should not be sold to anyone. Its not that's its not for his application its not safe for any application. Might be able to use it in a foam plane with 4 servos. But then why have redundant batts. ..…… Not everyone goes onto forums and reads everything. This product was marketed as the equivalent of spektrums power safe. Everyone on spektrum has the power safes in jets and can avoid the PB installs and spending extra money. Flat out this is a defective product and they should all be recalled and shiz canned.
07-31-2018, 10:55 AM
#23
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If they are still NIP, how did you find out they won't work?
Also, I do agree they should have been pulled from being sold.
Some may not agree with me, but researching products before purchase is 100% neccessary now days.
I have a pile of stuff in my shop that actually proves my point.
This receiver issue is actually the reason have moved on from Futaba.
07-31-2018, 11:50 AM
#24
So you did no research on a receiver your putting in a jet?
If they are still NIP, how did you find out they won't work?
Also, I do agree they should have been pulled from being sold.
Some may not agree with me, but researching products before purchase is 100% neccessary now days.
I have a pile of stuff in my shop that actually proves my point.
This receiver issue is actually the reason have moved on from Futaba.
If they are still NIP, how did you find out they won't work?
Also, I do agree they should have been pulled from being sold.
Some may not agree with me, but researching products before purchase is 100% neccessary now days.
I have a pile of stuff in my shop that actually proves my point.
This receiver issue is actually the reason have moved on from Futaba.
when you use a brand or know people that use a brand for a long time you tend to put some faith in that brand. I have flown JR for decades and used spektrum receivers for about 10 years without any issue. Recently I bought a spektrum ar9100 (I think) receiver that was unopened in the box. He told me there is a switch mod you need to do. I've been using the same receiver in my bobcat for years without any mod and had zero knowledge of the mod. I read up on it after he told me and sure enough I've been lucky. However, when buying the receivers or almost any component, unless I have seen a warning thread IN A FORUM I REGULARLY FOLLOW I would never know. I don't read any radio forums, I don't read in the 3d or heli or otherwise. I would hope that if a product was discontinued due to failures no retailer would continue to sell it, especially a trusted one.
while I do agree that it is buyer beware, I don't agree with a retail business selling items that are known to have problems
08-01-2018, 12:11 AM
#25
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The problems with R7018SB are not due to using several high power servos..... but just a "non filtered" park flyer one!. No problem when using only original Futaba servos with R7018SB receiver but unsafe to fly when using just one servo from other -mainly chinese- brand.
Solution? I asked directly to Futaba in Japan and they sugested connecting one Futaba EBR0002 1800UF Rx capacitor to filter the noise from non filtered servos and that has worked fine for me since then.
I know Ripmax (UK) through Futaba Germany offers an expensive upgrade service to R7018SB receivers adding more funtionalities and safeguards, but using just the above mentioned capacitor has cured the problems for me.
Just a cent that may help to other R7018SB users!.
Best Regards.
Solution? I asked directly to Futaba in Japan and they sugested connecting one Futaba EBR0002 1800UF Rx capacitor to filter the noise from non filtered servos and that has worked fine for me since then.
I know Ripmax (UK) through Futaba Germany offers an expensive upgrade service to R7018SB receivers adding more funtionalities and safeguards, but using just the above mentioned capacitor has cured the problems for me.
Just a cent that may help to other R7018SB users!.
Best Regards.