Buyer BEWARE! CRX Turbines New York
#1
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Buyer BEWARE! CRX Turbines New York
Hello to all,
Typically if I do not have something good to say, I don't speak at all. Today though I feel it is my duty to tell you all about an issue I have with CRX turbines in New York.
First I little history on me. I have been a mechanical service engineer and electronics tech my whole life. I have successfully rebuilt many turbine engines from complete disassembly to over 70 (seventy) hours in service on a single RC turbine. These include JetCat, Wren and JetJoe. I can balance them if needed no problem. I have access to an electronic balancing machine.
I recently purchased a used Swiwin Ace 60 brushed version. Upon attempting to start it up for the very first time, it will not start. No RPM shows on the display when the engine is spinning up from the starter. The RPM always shows zero on the GSU display. So this of course stops the startup process and faults out. The RJ45 cable was changed with no luck. After sending photos and videos for confirmation, both Andy at CRX and the seller I purchased the unit from, we all believe the RPM board is bad in the engine.
Andy at CRX text messaged me a parts and labor quote to replace the RPM board, which by the way he states he does not have in stock. That was very kind of him. When I explained that I would like to buy the board alone, he refused to sell it to me. He states that "his policy" is not to sell parts. So, here we have a USA servicing distributor that will not sell parts. Andy went on to say that "if this issue swayed me away from Swiwin turbines, then so be it." How can any business with integrity make a statement like that without trying to come to some compromise? Just so you know, I have been able to buy internal parts for all three other brands I mentioned earlier with no problem.
This board is just under the front cowl. It does require un-soldering the old one and soldering in the new one.
In my 40 years experience in the service industry, no service operation has ever refused to sell parts for their product. In fact, a good business model shows that parts are where you are supposed to be making your money, not just service.
So anyone considering buying a Swiwin from CRX, should consider the fact you may experience this lack of support issue as I have. If you would never replace any parts yourself and will always return your engine for everything, then this may not apply to you.
Thanks for your time reading this.
Typically if I do not have something good to say, I don't speak at all. Today though I feel it is my duty to tell you all about an issue I have with CRX turbines in New York.
First I little history on me. I have been a mechanical service engineer and electronics tech my whole life. I have successfully rebuilt many turbine engines from complete disassembly to over 70 (seventy) hours in service on a single RC turbine. These include JetCat, Wren and JetJoe. I can balance them if needed no problem. I have access to an electronic balancing machine.
I recently purchased a used Swiwin Ace 60 brushed version. Upon attempting to start it up for the very first time, it will not start. No RPM shows on the display when the engine is spinning up from the starter. The RPM always shows zero on the GSU display. So this of course stops the startup process and faults out. The RJ45 cable was changed with no luck. After sending photos and videos for confirmation, both Andy at CRX and the seller I purchased the unit from, we all believe the RPM board is bad in the engine.
Andy at CRX text messaged me a parts and labor quote to replace the RPM board, which by the way he states he does not have in stock. That was very kind of him. When I explained that I would like to buy the board alone, he refused to sell it to me. He states that "his policy" is not to sell parts. So, here we have a USA servicing distributor that will not sell parts. Andy went on to say that "if this issue swayed me away from Swiwin turbines, then so be it." How can any business with integrity make a statement like that without trying to come to some compromise? Just so you know, I have been able to buy internal parts for all three other brands I mentioned earlier with no problem.
This board is just under the front cowl. It does require un-soldering the old one and soldering in the new one.
In my 40 years experience in the service industry, no service operation has ever refused to sell parts for their product. In fact, a good business model shows that parts are where you are supposed to be making your money, not just service.
So anyone considering buying a Swiwin from CRX, should consider the fact you may experience this lack of support issue as I have. If you would never replace any parts yourself and will always return your engine for everything, then this may not apply to you.
Thanks for your time reading this.
Last edited by Larry J; 03-27-2019 at 05:47 AM.
#3
My Feedback: (9)
Problem is Larry in this world of lawsuits I can understand why he says this. Also in dealing with customers working on their own engines I have seen some pretty bad stuff that they cause. I am a FAA licensed A&P Aircraft and power plant mechanic along with my IA Inspectors license. I would totally understand if he said I needed to return it for repair even though I have done hot section inspections and anything else you can think of on full scale turbines. In the world of liability and lawsuits this is what needs to be done.
#4
My Feedback: (22)
And if he sold you the board and it was in some way faulty the question would be raised "was it bad from new or damaged during installation".
I paint motorcycles for a living. Often customers just bring the tins to me. I have in the past had a couple try to tell me there is a big scratch in a freshly painted part or a ding or something. When they do the install of parts themselves I hold no obligation to repair damage caused by their install. The mistake i made early on was not making that clear. When complete bikes are delivered to me that have to be disassembled I now have a check list that the customer and I go through. Do all lights work, horn work, damage to any parts other than tins, does the bike run etc.
I can't fault any company for not selling a part that the average person may not be able to install. Whatever your skillset is, it is not the normal skillset of the average modeler and CRX doesn't know your skillset for certain. I can tell somebody I'm a jet pilot. If I fail to mention its RC jets they don't know what my actual skill is. I could tell somebody I'm a neurosurgeon too, it would be a total lie but I could say it.
As soon as it is a part that has to be soldered in it's no longer a plug and play piece. I have no swiwin turbines, never dealt with CRX turbines, but I see nothing that he did wrong in this situation. His comment to you may seem brash but at the end of the day I simply take it as "sorry but if you don't want to use a particular product because you don't agree with our policies that it's not our issue" and he's right. If not respecting their policy over something small like this is enough to have you start this post I suspect you are a difficult individual to please anyway.
I paint motorcycles for a living. Often customers just bring the tins to me. I have in the past had a couple try to tell me there is a big scratch in a freshly painted part or a ding or something. When they do the install of parts themselves I hold no obligation to repair damage caused by their install. The mistake i made early on was not making that clear. When complete bikes are delivered to me that have to be disassembled I now have a check list that the customer and I go through. Do all lights work, horn work, damage to any parts other than tins, does the bike run etc.
I can't fault any company for not selling a part that the average person may not be able to install. Whatever your skillset is, it is not the normal skillset of the average modeler and CRX doesn't know your skillset for certain. I can tell somebody I'm a jet pilot. If I fail to mention its RC jets they don't know what my actual skill is. I could tell somebody I'm a neurosurgeon too, it would be a total lie but I could say it.
As soon as it is a part that has to be soldered in it's no longer a plug and play piece. I have no swiwin turbines, never dealt with CRX turbines, but I see nothing that he did wrong in this situation. His comment to you may seem brash but at the end of the day I simply take it as "sorry but if you don't want to use a particular product because you don't agree with our policies that it's not our issue" and he's right. If not respecting their policy over something small like this is enough to have you start this post I suspect you are a difficult individual to please anyway.
#9
As a turbine service rep, I will not sell internal parts either. It’s a liability issue and even if you’re experienced in turbine building nobody is your friend when bad things happen or they lose thousands of dollars. Things like pumps and external ECUs sure no problem. Just my two cent, I don’t any turbine manufacturers that will just sell internal parts.
Not taking sides or anything just passing on my point of view.
Not taking sides or anything just passing on my point of view.
Last edited by FenderBean; 03-27-2019 at 09:26 AM.
#10
My Feedback: (5)
My Opinion.
#11
My Feedback: (4)
correction
Patrick
#13
My Feedback: (24)
You can buy parts for Apple product.
https://www.youtube.com/watch?v=YP6Z3Fml9f4
www.digikey.com :-)
https://www.youtube.com/watch?v=YP6Z3Fml9f4
www.digikey.com :-)
I suspect the main reason not to sell parts to users is more about the issues with disputes WRT who's responsible if the installed part doesn't work, more than the overall liability that can occur if the user-repaired system causes some damage.
One only has to read the rantings about "customer service issues" here on RCU to know that selling parts to users whom may, or may not be competent to install them is leaving you open to *all kinds* of potential heartburn!
Also, unlike the OP, I think that the margin on parts is fairly small, and the service work is where you can make the money. Large retailers like Digikey can make money on parts and absorb the losses that may come from disputes about an individual part working, but a one-man shop, probably not so much...
Bob
Last edited by rhklenke; 03-27-2019 at 11:44 AM.
#14
My Feedback: (46)
Not *from* Apple...
I suspect the main reason not to sell parts to users is more about the issues with disputes WRT who's responsible if the installed part doesn't work, more that the overall liability that can occur if the user-repaired system causes some damage.
One only has to read the rantings about "customer service issues" here on RCU to know that selling parts to users whom may, or may not be compitent to install them is leaving you open to *all kinds* of potential heartburn!
Also, unlike the OP, I think that the margin on parts is fairly small, and the service work is where you can make the money. Large retailers like Digikey can make money on parts and absorb the losses that may come from disputes about an individual part working, but a one-man shop, probably not so much...
Bob
I suspect the main reason not to sell parts to users is more about the issues with disputes WRT who's responsible if the installed part doesn't work, more that the overall liability that can occur if the user-repaired system causes some damage.
One only has to read the rantings about "customer service issues" here on RCU to know that selling parts to users whom may, or may not be compitent to install them is leaving you open to *all kinds* of potential heartburn!
Also, unlike the OP, I think that the margin on parts is fairly small, and the service work is where you can make the money. Large retailers like Digikey can make money on parts and absorb the losses that may come from disputes about an individual part working, but a one-man shop, probably not so much...
Bob
#16
Join Date: Sep 2007
Location: Beeton, Ontario, CANADA
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Andy is a stand up guy. He spent a very long time with me on the phone helping me program an ESC for a turbine that he never even sold me! No charge for that.. If I purchased a turbine from him that had issues and he told me I had to send it to him, I would, without hesitation!!
If he can help you he will.
As others have mentioned..its liability.
BTW.. you cant get internal parts from KT or Jetcat. Ive tried in the past. and who gives a crap about Apple! we're talking turbines here
If he can help you he will.
As others have mentioned..its liability.
BTW.. you cant get internal parts from KT or Jetcat. Ive tried in the past. and who gives a crap about Apple! we're talking turbines here
#17
What a bunch of BS comments. I drove an 80,000 lbs truck years ago and Kenworth would sell me any piece or part I would ever need. No certification or license of any kind needed.
Andy, just sell the man the damn board!
My $.02
Andy, just sell the man the damn board!
My $.02
#19
#21
My Feedback: (24)
The point here, if you've ever dealt with any of the hobby turbine companies, is that, as posted above, they won't sell you any of the major parts (certainly none of the rotating parts) because the don't want to deal with the issues that can arise. Andy's position is the norm for this industry...
Bob
#22
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In Europe, by law, every consumer may buy repair spare parts for any item but......
1.- All the repair spare parts are sold with NO WARRANTY and seller may refuse change the item or return money if buyer ordered a wrong part.
2.- Law says nothing about price, so it is easy many vital repair parts cost nearly as much as the complete item.
Just my 2 cents!
Best Regards,
1.- All the repair spare parts are sold with NO WARRANTY and seller may refuse change the item or return money if buyer ordered a wrong part.
2.- Law says nothing about price, so it is easy many vital repair parts cost nearly as much as the complete item.
Just my 2 cents!
Best Regards,
#24
My Feedback: (30)
I've dealt with Andy from CRX and he's a stand up guy.
Sent him my turbine and got it back in little time (around a week or so) and he spent the time with me to make sure it was working correctly.
Found a small hole in the UAT ...
Cool dude,
Look for parts at BH if so inclinded
Sent him my turbine and got it back in little time (around a week or so) and he spent the time with me to make sure it was working correctly.
Found a small hole in the UAT ...
Cool dude,
Look for parts at BH if so inclinded