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switch to spectrum equipment

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Old 08-10-2012, 12:10 PM
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buchtes
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Default switch to spectrum equipment

do to very poor or no response to a issue which is detailed in the " Futaba Radios Direct support forum ", I'm switching to Spectrum. No more Futaba equipment for me, if they cant service what they sell, they don't need my business.
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Old 08-10-2012, 02:30 PM
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Default RE: switch to spectrum equipment

Nowhere in your post on the support form did you indicate whether you actually have a problem with your unit. Does your 6EX actually fail to link to newer FASST receivers? Reason I ask is that's the indication that you have the ZGUID problem. If you have any receivers bought after late 2008 and they still work, then you don't need to send in your radio.
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Old 08-10-2012, 04:32 PM
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Default RE: switch to spectrum equipment

why should I have to wait for the possible problem to show up if there are known faults with the system?

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Old 08-11-2012, 05:17 AM
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Default RE: switch to spectrum equipment

If you send your damn transmitter in for service with the zero GUID problem, they will fix it for free.
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Old 08-11-2012, 05:37 AM
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Default RE: switch to spectrum equipment

The faults were corrected in production four years ago. If your radio does not exhibit the problem and is able to link to current production receivers, then there's no problem with your radio.
Hey, if switching to Spek floats your boat, then get used to having to send your radio back
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Old 08-11-2012, 06:53 AM
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Default RE: switch to spectrum equipment

this System was purchased in March 2007, prior to the fixes and I have not bought another receiver since the original purchase, no need to since it holds several models, what ticks me off is the total ignorance and non response of the MFG to the issue
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Old 08-11-2012, 07:42 AM
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Default RE: switch to spectrum equipment

Futaba absolutely did respond to this issue so your statemet is completely wrong.

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Old 08-11-2012, 08:15 AM
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Default RE: switch to spectrum equipment

You have not spoken to the manufacturer, since you most likely don't speak Japanese.
You spoke to a tech for the NA distributor. I would give them another call. Your radio should be sent in for this issue. The only way to check your radio without sending it in, is if you can try linking to a new receiver at your local hobby shop, or a friend who has newer FASST receivers.
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Old 08-11-2012, 08:16 AM
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ORIGINAL: buchtes

this System was purchased in March 2007, prior to the fixes and I have not bought another receiver since the original purchase, no need to since it holds several models, what ticks me off is the total ignorance and non response of the MFG to the issue
It was addressed by Futaba, here's the Service advisory from that time 2007-2008. (I think I did send you this thru a PM)

Updated April 14, 2008
This service advisory affects only owners of the Futaba TM-7 module and 6EX and 7C FASST systems. Each FASST transmitter contains a unique eight digit identification code, programmed at the factory to identify the respective transmitter and to allow a receiver to be paired only to that radio's signal. We have learned that a very small number of the TM-7 modules, and 6EX and 7C FASST systems were incorrectly coded with a common code number during the manufacturing process. These units were subsequently sold prior to our awareness of the situation. If two or more units, utilizing this common identification code, were to be in use simultaneously, they may cause interference with one another. Please note: Units which utilize correct identification codes will not be affected by incorrectly coded units.
There is a very remote chance, through improper operation of the transmitter within a specific scenario, that the unique identification code may be forced to this default code. Despite countless hours of testing and evaluation under normal scenarios (e.g., turning the transmitter on/off in a typical manner, cycling batteries, etc.) we've not been able to eliminate this unique identification code. However, your confidence and satisfaction with the system is very important to us. As such, Futaba's engineers have developed updated software to prevent this from occurring in the future. In fact, it has been incorporated into the subsequent production of these units. If the serial number of your transmitter, or TM-7 module begins with an 'A8', '08' or the serial number begins with an 'A7' or '07' serial number and includes the "I" sticker, the updates have already been included.
Again, the likelihood of encountering this difficulty is extremely minimal and is avoidable by simply allowing the transmitter to power up completely in a normal manner prior to shutting the unit off. If, you would like for us to do so, and your transmitter or TM-7 module do not include the 'A8', '08' or an 'A7' '07' with an "I" sticker, we would be glad to update or replace them accordingly.
Again, we're extremely confident that this is not a widespread difficulty. However, to catch any possible incorrectly coded units in the field and to give you peace of mind that your system is not affected, we have set up test stations at participating hobby shops throughout the country where you will be able to determine within a matter of minutes whether or not your transmitter is affected, at no charge to you. Please see below for a listing of these testing stations.
If you have questions or concerns, please do not hesitate to contact our Futaba Service Center at: 217-398-0007 or via email at: service@futaba-rc.com. Our staff is available to you Monday-Friday, 8am-5pm U.S. Central Standard Time.
Precautionary Measures and Information-
It is important to note that the precautionary measures are relevant only to the Futaba FASST items with serial numbers as described below. To determine if your transmitter might be affected, look on the bottom of the transmitter case. If using the TM-7 module, the serial number is located on the inside portion of the module:
6EX: A7xxxxxxx without the "I" (Inspected) sticker
7C 07xxxxxxx without the "I" (Inspected) sticker
TM-7 07xxxxxx without the "I" (Inspected) sticker
The precautionary measures do not apply to systems that utilize a serial number as noted below:
6EX ALL A8xxxxxxx or systems with the A7xxxxxxx serial number which include the "I" (Inspected) sticker
7C ALL 08xxxxxxx or systems with the 07xxxxxxx which include the "I" (Inspected) sticker
TM-7 ALL 08xxxxxx or modules with the 07xxxxxx which include the "I" (Inspected) sticker

Hope that helps!
Doug.
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