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HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

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Old 01-13-2013, 11:46 AM
  #1
airbusdrvr
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Default HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

I discovered that one of my older Spektrum AR9000 receivers didn't have the latest firmware updates. I also had a satellite receiver with a damaged antenna.

Day 1(Friday): Mailed to Horizon
Day 4 (Monday): Receieved Horizon email acknowleging receipt.
Day 5 (Tuesday): Email from Horizon that the receivers were shipped
Day. 8 (Friday): Package arrived.

One week from being mailed to receiving the items back from Horizon Support.

Top that Hobby King
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Old 01-13-2013, 12:14 PM
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countilaw
 
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Default RE: HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

Hobby King has no idea what customer service is. So there is no comparison. And right behind Hobby King is Banana Hobbies.


Frank
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Old 01-13-2013, 12:50 PM
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AndyKunz
 
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Default RE: HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

ROFL! Thanks for the good chuckle, Frank!

Andy
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Old 01-17-2013, 12:05 PM
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Default RE: HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

Hobby King is so inexpensive that you don't normally need service, just throw the offending part away and buy a new one, but make sure it is in a warehouse in the country you are in or it could take a long time to get to you.

John
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Old 01-23-2013, 09:12 AM
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jleblanc
 
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Default RE: HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

That's awesome, There customer service is really good.
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Old 01-23-2013, 06:16 PM
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Default RE: HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

Hobby King is so inexpensive that you don't normally need service[img]http://www.****.info/1a8.jpg[/img]
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Old 01-24-2013, 07:03 AM
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Default RE: HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

If you buy a radio from Horizon you can expect outstanding support and most repairs will be "no charge"
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