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  1. #1

    Join Date
    Nov 2005
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    HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

    I discovered that one of my older Spektrum AR9000 receivers didn't have the latest firmware updates. I also had a satellite receiver with a damaged antenna.

    Day 1(Friday): Mailed to Horizon
    Day 4 (Monday): Receieved Horizon email acknowleging receipt.
    Day 5 (Tuesday): Email from Horizon that the receivers were shipped
    Day. 8 (Friday): Package arrived.

    One week from being mailed to receiving the items back from Horizon Support.

    Top that Hobby King
    UltraSport Brotherhood #17

  2. #2
    countilaw's Avatar
    Join Date
    Jan 2012
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    Grand Prairie, TX
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    RE: HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

    Hobby King has no idea what customer service is. So there is no comparison. And right behind Hobby King is Banana Hobbies.


    Frank
    AMA #5810
    CPA # 73
    Contest Director
    AMA Introductory Flight Instructor
    Club Safety Officer

  3. #3

    Join Date
    Jun 2005
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    White Heath, IL
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    RE: HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

    ROFL! Thanks for the good chuckle, Frank!

    Andy
    Andy Kunz - AMA 46063
    Spektrum Development Team

  4. #4

    Join Date
    Aug 2010
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    Rio Rancho, NM
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    RE: HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

    Hobby King is so inexpensive that you don't normally need service, just throw the offending part away and buy a new one, but make sure it is in a warehouse in the country you are in or it could take a long time to get to you.

    John
    Take offs are optional, landings are mandatory.

  5. #5

    Join Date
    Aug 2012
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    Manchester, NH
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    RE: HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

    That's awesome, There customer service is really good.

  6. #6

    Join Date
    Jan 2013
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    Ellisville, MS
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    RE: HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

    Hobby King is so inexpensive that you don't normally need service[img]http://www.****.info/1a8.jpg[/img]

  7. #7
    MX240's Avatar
    Join Date
    Nov 2003
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    PoDunk City, NE
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    RE: HORIZON HOBBY-HOW'S THIS FOR SUPPORT??

    If you buy a radio from Horizon you can expect outstanding support and most repairs will be "no charge"


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