Xtremelink
10-16-2007, 06:32 AM
#76
RE: Xtremelink
My failsafe was set incorrectly on the turbine. But I don't see any way that could have caused the crash. I still believe it to be xps related.
Added: This is interesting. We now know that it wasn't a battery/power issue because the turbine did not shut down threw all of the snaps. Jim said that if the receiver would have reset the ecu would have read the reset as loss of signal and shut down.. In the vid you can still hear the turbine running after it leaves the frame
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Added: This is interesting. We now know that it wasn't a battery/power issue because the turbine did not shut down threw all of the snaps. Jim said that if the receiver would have reset the ecu would have read the reset as loss of signal and shut down.. In the vid you can still hear the turbine running after it leaves the frame
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10-19-2007, 10:18 AM
#77
RE: Xtremelink
Jon I am not an XPS owner, nor do I currently own any other 2.4 equipment. However, I am actively trying to decide which 2.4 system to go with. As such, your posts are of great interest to me. The value of customer service should always be an element of the purchase decision criteria.
Having experienced a radio related failure that lead to a loss myself, I am curious as to the level of support you have received from Futaba, JR, Hitec etc in loss circumstances similar to what you have just experienced with your XPS system? I am trying to understand your expectation.
In my case with one of the previously mentioned big 3, no one offered to pay for the loss of the model and/or installed equipment caused by an admittedly defective part in their receiver. Trust me I know how painful this is.... They did however diagnose the problem and replace the defective part at their expense because it was under warranty.
In a crash situation, I have never heard of one of the big 3 assuming financial responsibility for anything other than a failing part - assuming it was under warranty of course. As such, I think it is unrealistic to expect XPS to cover any part of the loss. However, I would expect them to diagnose the system and if found to be defective and still under warranty, to restore it to proper working condition.
If you are saying that XPS does not honor their advertised "lifetime" warranty that is a whole different issue. Have you followed the procedure outlined on their website for returning equipment for service?
Having experienced a radio related failure that lead to a loss myself, I am curious as to the level of support you have received from Futaba, JR, Hitec etc in loss circumstances similar to what you have just experienced with your XPS system? I am trying to understand your expectation.
In my case with one of the previously mentioned big 3, no one offered to pay for the loss of the model and/or installed equipment caused by an admittedly defective part in their receiver. Trust me I know how painful this is.... They did however diagnose the problem and replace the defective part at their expense because it was under warranty.
In a crash situation, I have never heard of one of the big 3 assuming financial responsibility for anything other than a failing part - assuming it was under warranty of course. As such, I think it is unrealistic to expect XPS to cover any part of the loss. However, I would expect them to diagnose the system and if found to be defective and still under warranty, to restore it to proper working condition.
If you are saying that XPS does not honor their advertised "lifetime" warranty that is a whole different issue. Have you followed the procedure outlined on their website for returning equipment for service?
10-19-2007, 05:13 PM
#82
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RE: Xtremelink
Working well from this side of the pond.... even though I wonder why I bother entering JD's domain..... If I wanted false information I would watch a politician on TV.
10-19-2007, 10:40 PM
#84
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RE: Xtremelink
ORIGINAL: Josey Wales
Thanks...not sure what the deal is--everything else works fine except that site---
Thanks...not sure what the deal is--everything else works fine except that site---
Sorry -- I couldn't resist that one. I just wanted to get in before the anti-JD crowd beat me to it.
10-20-2007, 10:01 AM
#87
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RE: Xtremelink
Jon,
Can you re-post the flight video--when I select the link a message is displayed saying that the video has been removed by the user.
In the other videos showing the servos moving, is the XPS receiver being used? Does it continue to work fine after the crash?
-Ed B.
Can you re-post the flight video--when I select the link a message is displayed saying that the video has been removed by the user.
In the other videos showing the servos moving, is the XPS receiver being used? Does it continue to work fine after the crash?
-Ed B.
03-09-2008, 05:49 PM
#89
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RE: Xtremelink
For all the people that are happy with the Xtremelink, I have a brand new Futaba TX module and two 8 chan receivers for sale. I lost two planes using this system at my field, both occurred at a similar location of my field. I send the system back to have check out, they send me back all new components and no explanation. I do not know if I had defective merchandise or just poor system, in any event I am not willing to risk my models again. If any body is interested please make me an offer for all three components.
03-10-2008, 10:14 AM
#91
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RE: Xtremelink
I have two TX modules and four receivers. I plan to continue using them as I do not fly in a conjested area. But if I were starting over I would buy something else.
03-10-2008, 05:47 PM
#92
RE: Xtremelink
I will say this, If I had know the type of service you get from Xtremelink I would not have bought my system. I have ordered parts I needed twice from them and don't expect anything for 6 to 8 weeks.
04-04-2008, 11:27 AM
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RE: Xtremelink
ORIGINAL: P-Diddy
When I ordered my module and receivers, they arrived in about five days...
When I ordered my module and receivers, they arrived in about five days...
That is what I experienced also. However I did have some operator issues with the link up. I got both green lights and apparently the tx and rec did link. However no servos would move so I assumed I did not so something correct. SO I installed the rf in another tx and got the same results. Only did I accidently did I find that I have to turn off the linked rf/rec and turn both back on with rec first then tx. to get link and servos to move. So now once the link is complete I always turn the rec on wait 10 sec then turn the tx on. I always get a link and it has worked reliable with no issues in my test dog of a bird. However I did try to contact the mfg for help. I was not impressed with the answer. "read the instructions". This was somewhat an arrogant (in my opionion) for a new customer. The instructions did say to turn the system off. But this was not stated as a requirment to have the system function, mearly indicated turn off when completed.
Remember quality of product and service is as preceived by the customer, not the mfg. There are some who are satisifed with this answer and those who are not. If a supplier choses not to have phone support, that is their choice but don't expect everyone to like it. Remember unsatisfied customers just switch suppliers. So as long as your business can stand the loss off sales, continue, don't worry be happy.
But if you truly want to expand you must consider how you deal with your customers. I think most R/C ers' expect good service,, then if they don't get it they switch.
I am a bit concerned on the XPS s and all 2.4 GHZ systems given this months Model Aviation comments about jammers for 2.4 G.
Given concerns for jamming,, lack of communication for simple answers,, I still have 13 birds on 72 mhz and 2 on 2.4. So my verdict is still out. I am still flying the xps system and will evaluate based on how the system performs and if it is so solid that I never need to call, so be it I might continue.
04-08-2008, 09:20 PM
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RE: Xtremelink
I am a bit concerned on the XPS s and all 2.4 GHZ systems given this months Model Aviation comments about jammers for 2.4 G.
04-09-2008, 06:36 PM
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RE: Xtremelink
Come on guys-----with 72 and six all it took was a VERY legal Tx on the same Freq.
If someone wants to go out of their way to nail you----they will.
We are SUCH a small user on a national or world basis that ------ well you can fill it in.
A shot gun with a modified choke might raise hell too. Lots of those out there--------
Sells magazines though: also creates posts
Signed,
Chicken Little Sr.
If someone wants to go out of their way to nail you----they will.
We are SUCH a small user on a national or world basis that ------ well you can fill it in.
A shot gun with a modified choke might raise hell too. Lots of those out there--------
Sells magazines though: also creates posts
Signed,
Chicken Little Sr.
04-09-2008, 07:14 PM
#100
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RE: Xtremelink
ORIGINAL: onewasp
Come on guys-----with 72 and six all it took was a VERY legal Tx on the same Freq.
Come on guys-----with 72 and six all it took was a VERY legal Tx on the same Freq.
But,, I have 2 2.4 systems and they do work well. XPS 8 and 10