Mustclime I would ditch Norton, it usually is just a resource hog and not a very good one at that. You could also try clearing your cache which might help if not already done.
Having a brief thread browse I am kind of glad I ditched the chance to supply these. As a retailer you really can't sell a product of dubious functionality as you get lynched for it, or end up out of pocket.
Regarding beta testing, and plug and play. Plug and play is essentially that, you plug it in and it works. Clark admitted in the past he was using the initial batches to test and improve his product. While this might not exactly be the right thing to do he is a small business with investments so really needs to get the return ASAP. As a business selling them I couldn't take the risk.
Regarding software releasing unfinished products, they do take millions now to produce with staff in the 100's based from worldwide offices. Comparing todays software releases, in particular to gaming, with the good old days when things generally worked (unless they were made by Novalogic) isn't quite the same.