Taigen customer support is top notch!!!
#1
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Join Date: Feb 2005
Location: manville, NJ
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Taigen customer support is top notch!!!
I have gone on a lil spending spree lately, im the proud owner of 6 tanks, all by taigen.
the last one was missing some parts for detailing, and with an e mail to erik at imex.
My parts were shipped out. Kudos for them for standing behind a product they sell.
my lhs just got 4 more in stock.. Sooo looks lije ill be up to #7
stug iii full metal
walker bulldog
jagdpanther
tiger 1 early
panther g
panzer iv dak
the last one was missing some parts for detailing, and with an e mail to erik at imex.
My parts were shipped out. Kudos for them for standing behind a product they sell.
my lhs just got 4 more in stock.. Sooo looks lije ill be up to #7
stug iii full metal
walker bulldog
jagdpanther
tiger 1 early
panther g
panzer iv dak
#2
Senior Member
Erik and Ed are great to deal with. I was impressed by the Taigen when Karen first saw them at the AAF Tank Mus and from Tony Ogelsby in Greensboro. Bill and I had a blast with them at the WRAM show a few weeks back. I got my late tiger from him there.
I sent you a PM Gabby about the NJ tank club.
I sent you a PM Gabby about the NJ tank club.
Last edited by thecommander; 03-12-2014 at 06:39 PM.
#3
I have gone on a lil spending spree lately, im the proud owner of 6 tanks, all by taigen.
the last one was missing some parts for detailing, and with an e mail to erik at imex.
My parts were shipped out. Kudos for them for standing behind a product they sell.
my lhs just got 4 more in stock.. Sooo looks lije ill be up to #7
stug iii full metal
walker bulldog
jagdpanther
tiger 1 early
panther g
panzer iv dak
the last one was missing some parts for detailing, and with an e mail to erik at imex.
My parts were shipped out. Kudos for them for standing behind a product they sell.
my lhs just got 4 more in stock.. Sooo looks lije ill be up to #7
stug iii full metal
walker bulldog
jagdpanther
tiger 1 early
panther g
panzer iv dak
Erik and Ed are great to deal with. I was impressed by the Taigen when Karen first saw them at the AAF Tank Mus and from Tony Ogelsby in Greensboro. Bill and I had a blast with them at the WRAM show a few weeks back. I got my late tiger from him there.
I sent you a PM Gabby about the NJ tank club.
I sent you a PM Gabby about the NJ tank club.
#4
Junior Member
Join Date: Feb 2014
Location: Burke,VA
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I am new to RC tanks and not a hobbyist ; yet . Erik has been very patient and professional . I have never had better service and customer support - from anyone. My buying spree has hit #4 and counting . It is Taigen - Imex for me . Many thanks to Erik.
#5
Wow, many thanks everyone! I try my hardest to make sure everyone is taken care of, retail or dealer. Later today btw I am going to open up the Abrams and Chally and get some inside pictures. I just have to finish up something first and eat lunch and then it is first on my list!
#6
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Join Date: Feb 2005
Location: manville, NJ
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Its nice that when you have an issue, you get a person on the phone. And not having to feel like a fool when describing the issue
that you are encountering is important.
that you are encountering is important.
#7
We all have to start somewhere, no one likes to be talked down on because they don't have X amount of experience. I am a competitive gamer and I have ran more than a few guilds and I always find helping the newbies the most rewarding. You never know when the newbies turn into power players