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How to get info from Robart?

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Old 03-27-2013, 07:21 PM
  #26  
Peter_OZ
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Default RE: How to get info from Robart?


ORIGINAL: BOLTMAN


ORIGINAL: Peter_OZ

good luck mate!! When are you guys coming to Brissy for a visit?
Hi Pete!

No plans for a Brisvegas trip any time soon, but I am being hassled by a few people to go to Tin Can Bay warbirds. Any chance you might make that?

Cheers

Mick
when is that on?? I dont even have a 2013 SCAF calender as yet so have no idea of dates, could talk my other half into that trip as long as I took her to see the dolphins too and we stayed somewhere reasonable :-)

Have two warbirds servicable, P51 & the Seafury.
Old 03-27-2013, 07:32 PM
  #27  
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Default RE: How to get info from Robart?

ORIGINAL: Peter_OZ
when is that on??
May 4 & 5. I am currently flying the electric P-47 ( pun intended!!! ). See post #92 onwards - http://www.rcuniverse.com/forum/m_11..._4/key_/tm.htm
Old 04-03-2013, 04:06 PM
  #28  
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Default RE: How to get info from Robart?

Well it's now a week since I e-mailed Robart using the [email protected] address that Sam kindly provided and still no answer.

I am starting to think that Robart are really not interested in talking to me. [:'(]
Old 04-03-2013, 09:09 PM
  #29  
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Default RE: How to get info from Robart?

good luck getting a reply!
Old 04-04-2013, 09:48 AM
  #30  
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Default RE: How to get info from Robart?


ORIGINAL: Walt Thyng

I happen to know that Robart had to dismiss their customer relations person and haven't been able to get a replacement. Try calling their phone number and ask for "Eric." He's like the plant manager.
Walt
BOLTMAN - I will be going to the Toledo Expo tomorrow and I will inform them of your delima. They are on the exhibiror list RobartIsle: H Booth: 233-235 & 252. We will see if customer relations becomes a priority.
Rule #1 - The customer is always right.
Rule #2 - If the customer is wrong, refer back to rule #1.

Old 04-04-2013, 06:03 PM
  #31  
BOLTMAN
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Default RE: How to get info from Robart?

Thanks L-G, it will be interesting to hear what they say.
Old 04-05-2013, 08:46 AM
  #32  
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Default RE: How to get info from Robart?

Please feel free to email me your questions and I will do my best to answer them. We are aware we have some delays in customer serivce and sometimes emails are lost between representatives. I am in charge of engineering and operations so I will do my best to provide the information you need. Thanks.

[email protected]

Joe Rehak
Engineering / Operations Manager
Old 04-05-2013, 04:05 PM
  #33  
BOLTMAN
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Default RE: How to get info from Robart?

Hi Joe,

Thanks for chiming in. I have sent an e-mail to the address provided.

Cheers

Mick
Old 04-05-2013, 10:59 PM
  #34  
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Default RE: How to get info from Robart?

here is an idea, try SHINDEN machine .
Old 04-06-2013, 03:59 AM
  #35  
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Default RE: How to get info from Robart?


ORIGINAL: WhiteRook

here is an idea, try SHINDEN machine .
See my post #24...........
Old 04-06-2013, 02:09 PM
  #36  
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Default RE: How to get info from Robart?

keep trying lenny .
Old 04-06-2013, 02:22 PM
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Default RE: How to get info from Robart?


ORIGINAL: robart-joe

Please feel free to email me your questions and I will do my best to answer them. We are aware we have some delays in customer serivce and sometimes emails are lost between representatives. I am in charge of engineering and operations so I will do my best to provide the information you need. Thanks.

[email protected]

Joe Rehak
Engineering / Operations Manager
Hang in there BOLTMAN. This is a show weekend and this is hobby industry. He may be an Ops Manager at the show, but I'll bet you he is also a worker bee back at the shop.
Old 04-07-2013, 05:10 PM
  #38  
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Default RE: How to get info from Robart?

Just for everyone else's information, most of the weight ratings on our gear are limited by the retract itself. In general terms, the weight rating is an approximation. We do offer custom landing gear solutions but are running a long lead time currently as we try to improve our in stock inventory to keep up with our website and distrubutors.
Old 04-07-2013, 08:38 PM
  #39  
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Default RE: How to get info from Robart?

Thanks Joe, did you get my e-mail?

Cheers

Mick
Old 04-08-2013, 05:12 AM
  #40  
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Default RE: How to get info from Robart?

I did. I responded to your email but it looks like it didnt send until I was back in the office this morning. Sorry about that. Hope than answers your questions. Let me know if I can be of any further help.

Joe
Old 04-08-2013, 06:28 AM
  #41  
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Default RE: How to get info from Robart?

Joe,
Thanks for the info, I appreciate the help.
Mick
Old 04-08-2013, 08:34 AM
  #42  
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Default RE: How to get info from Robart?


ORIGINAL: robart-joe

Please feel free to email me your questions and I will do my best to answer them. We are aware we have some delays in customer serivce and sometimes emails are lost between representatives. I am in charge of engineering and operations so I will do my best to provide the information you need. Thanks.

[email protected]

Joe Rehak
Engineering / Operations Manager
lost between representatives....what a laugh
Old 04-08-2013, 10:51 AM
  #43  
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Default RE: How to get info from Robart?

Not many company guys will come on an open forum that can be full of pit bulls, and sort out a problem, give his works email, and a personal assurance to help out, TOP MARKS, to our forum robart rep
Old 04-08-2013, 01:56 PM
  #44  
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Default RE: How to get info from Robart?


ORIGINAL: alanc

Not many company guys will come on an open forum that can be full of pit bulls, and sort out a problem, give his works email, and a personal assurance to help out, TOP MARKS, to our forum robart rep [img][/img]
+1
Old 04-08-2013, 02:14 PM
  #45  
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Default RE: How to get info from Robart?

I went to TOLEDO this weekend. Bought exactly what I wanted from ROBART. I knew exactly what I wanted and it was a "zip-thud" done deal PLUS a nice Show/Expo discount.

No retracts but ROBART has IMO the nicest Giant Scale aluminum wheels on the market today.
Old 04-08-2013, 04:08 PM
  #46  
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Default RE: How to get info from Robart?


ORIGINAL: Speedy-Gonzales

I went to TOLEDO this weekend. Bought exactly what I wanted from ROBART. I knew exactly what I wanted and it was a ''zip-thud'' done deal PLUS a nice Show/Expo discount.

No retracts but ROBART has IMO the nicest Giant Scale aluminum wheels on the market today.
+1

Chris923
Old 04-08-2013, 05:23 PM
  #47  
Peter_OZ
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Default RE: How to get info from Robart?

Joe,

have emailed you direct regarding my issue. I look forward to your response.
cheers
Peter
Old 04-08-2013, 05:41 PM
  #48  
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Default RE: How to get info from Robart?

Joe,

have emailed you direct regarding my issue. I look forward to your response.
cheers
Peter
Old 04-08-2013, 09:46 PM
  #49  
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Default RE: How to get info from Robart?

Same thing here Boltman
Old 04-09-2013, 05:46 AM
  #50  
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Default RE: How to get info from Robart?

Just for the record, once I established communications with Joe at Robart he has been very helpful.

To Joe's credit he did not just tell me what I wanted to hear so I would buy his product. He has provided me with some honest information that will enable me to make a good decision as to how I will proceed with my project.

Thanks Joe!

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