RE: KMP F8-F Bearcat - 10/3/2007 2:26:41 PM
From: , ON, CANADA
Status: offline I certainly apologize for the misinformation twax4real.
I was unaware that they were missing until after the boxes had been sent. The factory notified us and told us that they wanted to use a better aluminum in the retracts, struts and wheels, to make them somewhat more durable, and they had been on the recieving end of a supply problem.
When I became aware I called every customer that I knew of that had recieved these models, and I personally explained the problem and promised to send the retracts, struts and alloy wheels when I recieve them from the factory. I talked to the factory on Friday, and they said at that time that they should be sent on Saturday (weekends are different in China, Saturday is a business day!). I have not recieved them yet, but will shortly. When I do each person will get a set.
twax4real, if you could email me at: firstname.lastname@example.org
(please do not use the board PM function), I will make sure you are on the list, since I apparently forgot to give you a call with the others. Alternately, you can phone me at 1-888-968-7251 and I'll make sure you're going to get a set.
This information also pertains to the FW-190's, which are missing what the bearcats are missing, and the Bonanzas are likewise missing the nose strut.
Of course we regret that such an error was made in the first place, but we stand behind our product and our customers, and we will come through on this. Its a beautiful plane.
Sales, Media Design, Customer Service, Garbage man, web designer, Man of Many Hats, ------- KMP