If I may:
To the redcat people in Arizona that posted earlier in the thread. Your business practice model is in need of evaluation. First and foremost here is the way a real Warranty is supposed to work, Let me lay it out for you.
1. If the product is still under the warranty period. The manufacturer should pay to have it shipped to them and returned to the customer at the manufacturers expense ''PERIOD''.
2. If the product is out of warranty then yes I would agree that the end user (customer) should pay both ways.
That is it in a nutshell. Your ''POLICY'' needs revamped as do many other RC manufacturers that are picking up on the Hobby King way of doing things.
Get real with it or go out of business. Your choice.
Redcats and any other R/c manufacturers defense. You CAN NOT offer a warranty on an entire car. I have seen people buy cars from my shop and I tell them everything NOT to do and everything to do and they go home, don't read the manual, don't do any of the stuff they were told to or that is in the manual and then jerk the cord out of the pull start and come back 20 minutes later and say the pull cord just broke. Well ya boob, ya tried to do EXACTLY what I told you not to do. Ya jerked it like a weed eater and broke the spring. Oh no I only pulled it a couple inches. Oh ya then why is all 12 inches of the string hanging out like Gene Simmons tongue. It's defective I demand a new one for free. I don't think so, that will be $29 buddy or you can call so and so and feed them a line of B.S. a mile long and see what they say.
The point of that there story is that people lie everyday about their R/c crap and they do stupid a** sh*t and don't read the manual and don't go do adequate research (surfing the net and reading miss guided information is NOT research) research is getting off your duff and finding a Local B&M and talking to them. If you don't have one, then look one up and call them. They will be glad to help you out in most cases they may even take your info over the phone and send you some information. Shoot got side tracked, oh ya, and then they break or wreck or destroy something in 10 minutes and blame it on defective parts. So Redcat and other "manufacturers" get non-stop calls all day from some dink that bought there car off the net or some piece-O-crap used car off ebay and claim this and claim that happened, so excuse them if they are skeptical of your possibly B.S. story. This is not Walmart, Walmart is big box BULLSH*T and should be shut down for being inhumane and unethical to their employees.
Redcat has very decent Customer Service, I have never had a problem with the customer service. Again, if you visit your local B&M Hobby Shop they maybe able to get you sh*t for free because, they are not some joe shmoe off the street calling to get free stuff because they're to cheap to own up to their own stupid mistakes, they are more than likely an authorized dealer and repair facility and if they are, they SHOULD have an account with these various R/C "manufacturers" and if any of you on here are actually B&M Shops and you don't have an account or are not signed up as authorized dealers then shame on you for not doing your homework. You are pissing away your money.