I'll think of it this way: Â* Â*
Brand New Item, just got it... doesn't work straight out of the box... Â* Â*I'm not paying for JACK.
You send me some broken things, it's your responsibility to take care of it. Â*If it gets broken in the mail, they usually call that a DOA, because it is not functioning after transit.(which implies someone actually QA's things before they go out) Â* So now it's clear that this truck is ''Defective,'' Â*not DOA, because it ''sort of works,'' Â*just not correctly.
So now, because it turns on, but is still only broken enough to not work correctly, it's MY responsibility to PAY MORE to have it looked at. Â*
Bull$#!7 Â* Â*!!!
I'm actually getting about a thousand times better help from the reseller than I am from Redcat. Â* Â*
Redcat hasn't even provided any troubleshooting steps to try... Â*The reseller mentioned it could be a binding issue, and had me try to bind it again.
At least he's TRYING to help without expecting me to spend money to fix a brand new item. Â*
If I had the truck for a few months, then yes, I would pay for shipping.
Implying that it's the same situation is unacceptable. Â*It is NOT. Â*
Tney should have just sent me a new receiver on Monday, when I brought up the issue. Â*
-and to appropriately respond to your ''they can't just give stuff away'' philosophy - Â*They know darn well their stuff is cheap, they should be ready to dole out parts or they should use better components.
Whether or not I get this truck working, Redcat has quickly proven that they do not back up their products, nor adequately support their customers.