I'll think of it this way:
Brand New Item, just got it... doesn't work straight out of the box... I'm not paying for JACK.
You send me some broken things, it's your responsibility to take care of it. If it gets broken in the mail, they usually call that a DOA, because it is not functioning after transit.(which implies someone actually QA's things before they go out) So now it's clear that this truck is "Defective," not DOA, because it "sort of works," just not correctly.
So now, because it turns on, but is still only broken enough to not work correctly, it's MY responsibility to PAY MORE to have it looked at.
I'm actually getting about a thousand times better help from the reseller than I am from Redcat.
Redcat hasn't even provided any troubleshooting steps to try... The reseller mentioned it could be a binding issue, and had me try to bind it again.
At least he's TRYING to help without expecting me to spend money to fix a brand new item.
If I had the truck for a few months, then yes, I would pay for shipping.
Implying that it's the same situation is unacceptable. It is NOT.
Tney should have just sent me a new receiver on Monday, when I brought up the issue.
-and to appropriately respond to your "they can't just give stuff away" philosophy - They know darn well their stuff is cheap, they should be ready to dole out parts or they should use better components.
Whether or not I get this truck working, Redcat has quickly proven that they do not back up their products, nor adequately support their customers.