RE: Ticked off!! Redcat parts problem!!!! HELP!!!!
You are right about the clear bags. But what i was talking about, and wansn't clear, is the owners manual isn't very helpful. It does show the exploded view of the truck, which helps, but when i go to look up the part #'s, some of them come back with nothing. how can that be? And then when i get a part, like the steering unit i got, it has a totally different # on it. That is very frustrating.
I guess i was "slamming' them, and that wasn't fair, but i think they need to step up their game if they are gonna compete with traxxas and some of the other companies. And hate or love traxxas, they are the only rc company you really hear about if you are not in the hobby 100%. Both of my brothers have traxxas, slash and stampede, and they beat the hell outta their trucks and very few parts have broke. One arm, an axle and diff seal have been the only problems they have had. I haven't even really had the chance to beat on my truck. took a bad bounce and broke the chassis, flipped upside down (my fault with the new lipo) and sheared off body mounts (my fault-not a huge deal) took one jump that was literally 10-14"'s high and bent the front dogbones, my brother broke both of the steering parts (DIK!!!). I have had the truck for 3 weeks and maybe used it for 35 min's. You are gonna break parts, i get it, but with traxxas they can go to any hobby shop in the country and get new parts. I have to search online, find the right part # (which someof them have been changed, apparently), and then hope they have it in stock. Most of my down time has been waiting for parts. I guess i wish that redcat would expand their hobby shop selling base.
I know they are a budget/entry level rc company, but for the money i have spent already, i coulda got a stampede or similar and not broken anything and if i did, have it fixed in an hour since i can go to any shop and get parts. It is just frustrating. I am no expert, but it is basic stuff that i would think is easily fixed by getting more non-online vendors around the country.
In response to them not answering their phone, James got byack to me by email. He was on a business trip so i get that. He sent me an email saying that when he gets home he will look up the part i need and send it out to me. I told him that thanks to the guys on this board i got it figured out. So, he was busy, so that is why i got no response. I get it. I apologized for the confusion, which was totally my fault, and that is all good now.
I am sure that some of you are thinking that it is my fault that the parts are breaking. But in all honesty, i haven't had time to "bash it to break it". One jumpe killed my dogbones. They chassis breaking was a misplaced rock and curb and bad timing and angle. Body mounts, no loss to me. But like i said the traxxas seem to be more durable. But i couldn't shell out that kinda $$$$$$ right at once. But over the last 3 weeks i am close to that. Doesnt seem right.
I am keeping the truck and i am bound and determend to use and have fun with it. I just dont want to be ordering parts everyday for it. that will get old real quick. Which is why i was so frustrated yesterday. I am not telling anyone not to buy redcat and i am not trying to bash them, but i still have hope that they will be able to get more dealers to sell their parts at more hobby shops. I would love to just drive 10 min's and get replacent parts. That would rock!!
Thank you for your help and guidance.I want to learn how all this stuff works and how to work on them and all that, but I guess i need to work on my patience. We'll see how the next few days go after i get the steering working again and get out there. Staying away from pavement and large rocks. We'll see how long it holds up this time. Thanks again.