Redcat sent me a new center diff gears, and new front/rear diff gears when i stripped out the front diff in my earthquake 8e, so i cant complaim about them.
speaking of rc's coming broken, hpi had a issue with that for a while back when i worked at a hobby store, I saw plenty of broke crap right out the box
and this is one big difference between redcat and the big name brands....most of the big name brands are sold via a hobby shop. Thus, they can be checked before a customer takes them home.
A good portion of Redcat products are dropshipped....or sold threw an online dealer. That means if you get a defective item, you have to wait for redcat or the seller you bought it from to send a replacement...verses going down to the hobby shop and having them give you a replacement as would be the case with a traxxas/hpi ect.
On the one hand I wish Redcat has a guy to check all models before they leave the warehouse...but that would be a full time job and slow down the fullfillment of orders. Its just not practical to unbox, check the model, power it up and check function, re-package and then do it again several hundred times a day.
But it is nice to hear some honest people point out that this doesnt just happen with redcat's. Any company producing a rc product can have a "bad run" or a quality control issue. For the hubs the OP got to be broken in the box, they must have had an issue with the plastic used or the machine that molds them not working right.
At any rate, how cool is it that the upper guys working at redcat READ the stuff we (their customers) say here?! I mean, when you can get the ear of the guys in charge by calling or by speaking out in a forum, it makes you feel like they care. Dan doesnt get paid extra to read threw RCU forums...LOL. It just shows me these guys do care about customer satisfaction, as well as improving their brand.