Redcat Racing Support Moderated Support Forum for all Redcat Racing Cars, Trucks & Buggies

Not happy with my Redcat dealer

Reply
Old 01-10-2008, 12:59 PM
  #76
ehroof
 
Join Date: Feb 2006
Location: howard beach, NY
Posts: 16,490
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

sure, we will have alot of fun, alot of cool gusy hanging out there too
ehroof is offline  
Reply With Quote
Old 01-10-2008, 07:02 PM
  #77
TNIGS
 
Join Date: Jan 2008
Location: port alberni, BC, CANADA
Posts: 330
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer


Quote:
ORIGINAL: ranger4x4


Quote:
ORIGINAL: TNIGS

ya i cheaked my tracking # and it said it reached canadain customs today. i was just wonderinghow long it will take to each my house???
did you get it yet? what did it cost you for a broker if anything?
i havent got my car yet. the tracking says its still in canada cutoms in QC[:@]. hopefully i will get it soon
TNIGS is offline  
Reply With Quote
Old 01-11-2008, 10:47 AM
  #78
ranger4x4
 
Join Date: Jan 2008
Location: somewhere, MN
Posts: 704
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

in qc? where was yours coming from? mine was sent from the redcat warehouse in phoenix. did you get yours from jems office in rocky mount nc? if i were you i would be doing everything i could to actualy talk with a real person. to find out what the hell is going on. or see what you can do to get your money back and get on from somewhere else. even after it leaves customs qc, you still won't have it for at least another 4 or 5 days. ups trucks are actualy quite slow goin down the road. they can't go faster than 105 km/h. plus with the terminal stops as well. have you tried calling ups to see what the hold up is? or redcat to see if they can help you out with this? at this rate you might get it by july. if it came from phoenix, you should have got it in about 3 days. it's not that far from to nanaimo,bc from arizona.
ranger4x4 is offline  
Reply With Quote
Old 01-14-2008, 05:58 PM
  #79
bjack29
 
Join Date: Jan 2008
Location: fairmont, NC
Posts: 37
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

Well it is Monday 1/14/08 was told missing parts from first shipment would be shipped today no one has let me no anything since they told me they would ship them monday i am beginning to beleive that was something tomake me feel good darin told me this so i see where the probelm is with the company when the ceo is no better than the employee that told me the same thing
bjack29 is offline  
Reply With Quote
Old 01-14-2008, 06:04 PM
  #80
RCKen
RCU Forum Manager/Admin
 
RCKen's Avatar
 
Join Date: Jul 2002
Location: Lawton, OK
Posts: 26,828
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

Quote:
ORIGINAL: RedcatRacing

We were shooting to be reopen tomorrow but it just cant happen. We will be shipping again on Tuesday for sure but there will be a backlog of orders and they will be processed in the order they came in.

We do apologize for any delays this may have caused but we grew out of our old warehouse and with the new warehouse and ample office and whs space orders will ship faster and we will be able to add more staff.

I expect that by the end of this week all things should be 100% caught up.

Darin
Ken
RCKen is offline  
Reply With Quote
Old 01-14-2008, 06:42 PM
  #81
RedcatRacing
 
RedcatRacing's Avatar
 
Join Date: Jun 2005
Location: phoenix, AZ
Posts: 731
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

Thanks for posting my earlier post Ken.

We are only human and everyone is working 12-15 days to get operational. Moving is a big job and takes a lot of man hours, time, organization to do it right. Everyday we are closed costs the company and our dealer base money and the Redcat users are unhappy, so trust me, this is not by choice.

We don't just bring stuff from one warehouse to another. We have to setup bin locations for each and every part (over 1000 part numbers) do a full inventory of everything ( 63,000+ total products ) make sure all phones, computers, internet is operational, put security and safety measures in place and a ton of other things involved with a move like this.

I apologize for the delay to our loyal customers that rely on us for their product needs, but I am sure in time this shut down will be forgotten soon enough as this will give us the ability to grow, add more products, more employees and be able to ship faster and more efficiently.

We will be shipping tomorrow. We will have delays as orders have not stopped coming in and neither have phone messages and emails. We will ship orders & take care of customers FIFO (first in first out) and do our best to be at 100% by the end of the week.

Thanks

Darin



RedcatRacing is offline  
Reply With Quote
Old 01-14-2008, 06:55 PM
  #82
bjack29
 
Join Date: Jan 2008
Location: fairmont, NC
Posts: 37
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

darin i need a fuel tank with my order can you c.o.d it to me with my order
bjack29 is offline  
Reply With Quote
Old 01-14-2008, 06:59 PM
  #83
RedcatRacing
 
RedcatRacing's Avatar
 
Join Date: Jun 2005
Location: phoenix, AZ
Posts: 731
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

Just shot you an email bjack.

Darin
RedcatRacing is offline  
Reply With Quote
Old 01-14-2008, 08:28 PM
  #84
bjack29
 
Join Date: Jan 2008
Location: fairmont, NC
Posts: 37
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

Darin I didn't get your email can you email me again at bjacks29@aol.com it would be very thankful
bjack29 is offline  
Reply With Quote
Old 01-14-2008, 08:37 PM
  #85
RedcatRacing
 
RedcatRacing's Avatar
 
Join Date: Jun 2005
Location: phoenix, AZ
Posts: 731
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

Thats strange as I simply replied to the one you had sent me today.

I asked what your order number was and what is the part number of the fuel tank you needed.

Please email that to me.

Darin
RedcatRacing is offline  
Reply With Quote
Old 01-15-2008, 05:50 PM
  #86
bjack29
 
Join Date: Jan 2008
Location: fairmont, NC
Posts: 37
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

Darin I just sent you a e-mail a few minutes ago of what i needed it would be very thankful
bjack29 is offline  
Reply With Quote
Old 01-15-2008, 06:24 PM
  #87
bjack29
 
Join Date: Jan 2008
Location: fairmont, NC
Posts: 37
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

darin i just e-mailed you back with the probelm with the order
bjack29 is offline  
Reply With Quote
Old 01-15-2008, 07:22 PM
  #88
bjack29
 
Join Date: Jan 2008
Location: fairmont, NC
Posts: 37
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

Darin I just e-mailed you what i was missing sorry for the confusion
bjack29 is offline  
Reply With Quote
Old 03-17-2008, 01:22 PM
  #89
Vancouver Hobbies
 
Join Date: Dec 2007
Location: B.C., BC, CANADA
Posts: 29
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

Wow, this thread jumps all over the place!

To the fellow in Chilliwack that started this thread, have we met each other yet? I'm a Redcat Dealer in Langley. If you have not completely given up on Redcat already, give me a shout. You can pick up your parts etc at my place in Langley...no shiping, no tax, no BS. I have hundreds of parts in stock + parts cars that I can raid from if I don't have the specific part in stock.

To TNIGS...you ordered from Ebay...tisk tisk my friend...why didn't you call me? : ) Anyway, let me know if you need any more parts etc.

To all those guys buying on ebay and then complaining about the lack of service. I personally hate ebay! I've been burned on the buying and on the selling end. I now refuse to use ebay at all. "buyer beware" that's all I can say.

Rob
Redcat Dealer
Vancouver, BC Canada
westcoasthobbies@shaw.ca
Vancouver Hobbies is offline  
Reply With Quote
Old 03-17-2008, 02:09 PM
  #90
nitrozach54
 
Join Date: Jan 2008
Location: Colchester, VT
Posts: 478
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer


Quote:
ORIGINAL: G*Man

I shouldve made this clear: Its not Clermont or AAFH or any Dealer who frequents these forums.

I found this dealer on Ebay: JEMS Marketing

Ive been dealing directly with the seller because: Redcat will not ship with USPS to Canada and I refuse to pay the $40 Brokerage(per package) fee UPS charges.

Also the local dealer is telling me how Redcat isnt giving him the proper info/parts after Ive paid him, so I was kinda stuck dealing with this dealer.

The limited contact I have made directly to Redcat (live support) they dont know anything. Asked when the SH28 would be in stock 3 weeks ago, Reply was: "Next Week maybe?" that was 3 weeks ago

My patience and wearwithall is worn out, Redcat and their dealer have lost me as return customer.
I bought my volcano from them...
nitrozach54 is offline  
Reply With Quote
Old 03-17-2008, 04:07 PM
  #91
MadMatt2024
 
Join Date: Jan 2008
Location: Dolgeville, NY
Posts: 36
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

I did as well and found this thread after I placed my order. [] I was worried the whole time as I waited for my Volcano to come. Fortunately, it came on time and in perfect condition. At least I know not to go to them for parts.
MadMatt2024 is offline  
Reply With Quote
Old 03-17-2008, 05:27 PM
  #92
need2drag
 
Join Date: Jan 2008
Location: Abilene, KS
Posts: 661
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

Wow this thread is crazy. I ordered my BB from that same guy and I didn't have any issues. It was actually here a day before it was said it was going to be. I have had 0 issues with Redcat or any of it's dealers. I am sorry to hear that people have had these problems. Hope things have gotten better for everyone.
need2drag is offline  
Reply With Quote
Old 03-17-2008, 06:21 PM
  #93
autoart4you
 
Join Date: Jan 2008
Location: Cookeville, TN
Posts: 141
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

I hate waiting on parts for my Volvano SV then when they get here it's, 1 wrong part and 2 missing parts[:@] I'm going out and buying a Revo right now! just so I can get parts at my LHS don't get me wrong I love my SV but I can't take the down time! sorry just had to vent, hopefully my new Revo will cheer me up!
autoart4you is offline  
Reply With Quote
Old 03-17-2008, 06:53 PM
  #94
Chubbysdad
 
Join Date: Jun 2005
Location: Clermont, FL
Posts: 2,824
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

make sure you get some extra parts when you get that revo lol.. foward only kit, front end parts, and a faster motor lol...
Chubbysdad is offline  
Reply With Quote
Old 03-17-2008, 06:54 PM
  #95
jumpanddrop
 
Join Date: Feb 2008
Location: , BC, CANADA
Posts: 808
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer


Quote:
ORIGINAL: Clermont Hobby

make sure you get some extra parts when you get that revo lol.. foward only kit, front end parts, and a faster motor lol...
i would have to say the revo is preaty sweet but if you want a realy durable truck, go with a savage 4.6. man those r hard to break
jumpanddrop is offline  
Reply With Quote
Old 03-17-2008, 08:10 PM
  #96
autoart4you
 
Join Date: Jan 2008
Location: Cookeville, TN
Posts: 141
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer

with it i got 4 sets of rims & tires , 2 bodys, lots of new & used parts, tools and a tool box for $200 i think i did good and when i do need somthing my LHS has parts and they are only 2min. from my house so now i have 2 rc's = more play time

autoart4you is offline  
Reply With Quote
Old 03-17-2008, 09:01 PM
  #97
AllAboutFunHobbies
 
AllAboutFunHobbies's Avatar
 
Join Date: Dec 2006
Location: Euless, TX
Posts: 3,096
Gallery
My Gallery
Models
My Models
Ratings
My Feedback
Default RE: Not happy with my Redcat dealer


Quote:
ORIGINAL: Clermont Hobby

make sure you get some extra parts when you get that revo lol.. foward only kit, front end parts, and a faster motor lol...
LOL, ya alot of extra parts, lol.
AllAboutFunHobbies is offline  
Reply With Quote
Reply


Thread Tools
Search this Thread
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -8. The time now is 03:46 PM.