Redcat Racing Responds
03-20-2008, 08:42 PM
#1
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Redcat Racing Responds
What is with Redcat Racing and their unresponsive customer service! I have tried contacting them many times over the last few weeks and not even one little response. Pretty annoying!
03-20-2008, 08:47 PM
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RE: Redcat Racing Unresponsive
hey bro...did you ever find that shock mount part we were looking for??..I was messin with my buggies and took em off....umm yeah I think the would be a wear part...mess them up and ur down the river without a paddle
03-20-2008, 09:02 PM
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RE: Redcat Racing Unresponsive
not sure what is going on. Nick told me things have been pretty hectic this week, so that might be an issue. Not sure. Don't give up on them though, I am sure they will come through for you.
03-20-2008, 09:08 PM
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RE: Redcat Racing Unresponsive
ORIGINAL: firebird78
hey bro...did you ever find that shock mount part we were looking for??..I was messin with my buggies and took em off....umm yeah I think the would be a wear part...mess them up and ur down the river without a paddle
hey bro...did you ever find that shock mount part we were looking for??..I was messin with my buggies and took em off....umm yeah I think the would be a wear part...mess them up and ur down the river without a paddle
WHat Shock mount part are you looking for?
03-20-2008, 09:09 PM
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RE: Redcat Racing Unresponsive
I have crashed my buggy upside down so many times not just rolling it but landing upside down on cement and blacktop from 5 to 10 feet up, the part is mis shapen, wobbly and worn out, its seen its day!
03-20-2008, 09:18 PM
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RE: Redcat Racing Unresponsive
Thanks for the pic again firebird78, not sure I know what you mean by baby it, LOL!!! Unless you think I propel my babies through the air at 40 mph on to there heads!
One other thing I found that this part is the same for the hurricane and the avalanche, if that helps anyone!
One other thing I found that this part is the same for the hurricane and the avalanche, if that helps anyone!
03-20-2008, 10:17 PM
#13
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RE: Redcat Racing Unresponsive
lol..I got a bit brave the other day...I jumped my cane off a 9ft sand pile....bad thing is as soon as ya got going up it you start to loose speed pretty fast
03-22-2008, 01:55 PM
#15
RE: Redcat Racing Unresponsive
I have no PM from you road. You can always email me directly [email protected]
PM's are not the way to contact us as I for one, can do what I need to if it comes via PM. With an email, I can forward it to the right person if need be and also keep the email for records in my emails folders.
We hired a new support/sales person about a week ago and he is coming online with phones and support this week so things will get better.
If you call and leave a message if we are not available, always leave your name and phone number and problem as I would say that 30% or more of the message we get are just like this.
Hi this is Mike, please call me back.
Darin
PM's are not the way to contact us as I for one, can do what I need to if it comes via PM. With an email, I can forward it to the right person if need be and also keep the email for records in my emails folders.
We hired a new support/sales person about a week ago and he is coming online with phones and support this week so things will get better.
If you call and leave a message if we are not available, always leave your name and phone number and problem as I would say that 30% or more of the message we get are just like this.
Hi this is Mike, please call me back.
Darin
03-22-2008, 02:05 PM
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RE: Redcat Racing Unresponsive
Right on guys, Thanks Darin and Nick for contacting me, i did send you a PM a while back and an email a long with nick and the costumersupport address! Nick contacted me yesterday and I sent him all three emails hopefully he gets them. Like I said before Redcat has done great supporting their product and this part is the only one I can not get anywhere.
03-22-2008, 02:12 PM
#18
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RE: Redcat Racing Responds
there should be a replacement part for every part on a car, buggy, truck...I can see how landing a large jump wrong and this one snapping...I've watched road's vid and he pushes his buggy pretty durn hard..lol...and i'm getting more brave with mine every outing...lol
03-22-2008, 02:25 PM
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RE: Redcat Racing Responds
Hey fire, its funny when jumping little jumps and big jumps you get to a point when the r/c is going to break if you land wrong no matter what size the jump. The fatherest I have jumped my buggy is 55 feet it was on that video I made. I never broke a part that day just a bent shock shaft when I landed on the nose and lost a screw! I hope to push this Redcat buggy to the ultimate limits soon very soon. The weather is getting good and the snow is melting, thank goodness! I hope Redcat can get this shock mount spacer available very soon as well.
