Anyone that has a bad radio or even anyone that is concerned that their FM radio will have an issue in the future can swap their FM radio for a new AM radio with new servos.
The main issue is we are pretty much out of stock on all radios, but I am working with the factory to get some shipped in via Air or on our next container due in at end of April.
In the next few days, I will put together the plan for the swap out with a webpage and directions on how we will handle this.
We will need radios and servos returned for those that want to do the swap.
Our cost difference from the factory on the AM to FM radio is about $5 and I will be happy to put a $5 credit on everyones account that does the swap out.
I will also handle issues via email on those that need parts where they believe the radio was at fault. I will work with you on discounts on parts that we associated with this. You should email me directly.
The radio swap will be via a form with instructions on how to handle the actual swap out to AM so please don't email me on that just yet as I want to get the dates and full instructions in place.
We will also be sending a notice to all dealers on the potential issues with the FM digital radios so they can inform their customers who can also swap radios if they choose.
As stated before in another thread, the forums are great, no matter the subject. They make Redcat stronger and better at what we do. Even though, from where I sit, I don't hear about the issues or potential problems probably due to what some of you guys said, such as people won't report a defective radio or let us know as they would just buy a better one, it is threads like this that make any potential problem come to light. It's a lesson well learned. We need to react faster and change the ways we gauge potential problems.
At the beginning of the Redcat forum on RCU, I could have taken 2 roads. 1. Just let it be. Let the users run it and just leave all the things alone. 2. Join in, make comments, talk about what we are doing, build relationships etc.. Of course I took road number 2. Show me another forum where the owner of the company interacts daily with their users and I will show you a company that has gotten 100x better than when they started.