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PRODUCT ALERT - STOP USING IMMEDIATELY

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Old 03-31-2008, 03:44 PM
  #1
RedcatRacing
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Default PRODUCT ALERT - STOP USING IMMEDIATELY

Redcat Racing is issuing a voluntary recall of all FM radios sold with certain vehicles.

Those users that have FM digital and non digital radios, should stop using them immediately.

Follow this link for more information:

http://www.redcatracing.com/productalert.asp



Thank you,

Darin
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Old 03-31-2008, 04:12 PM
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nitrozach54
 
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

Does that mean reciever and servos too?
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Old 03-31-2008, 04:28 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

We will be swapping out the receiver and remote control. Those that will do the swap out should keep their servos.

Darin
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Old 03-31-2008, 04:30 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

And when you say "replace it" does that mean get a new FM radio or an AM?
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Old 03-31-2008, 04:39 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

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Old 03-31-2008, 05:08 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

We will be swapping the FM Radio and receiver for an AM radio and receiver.

Darin
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Old 03-31-2008, 06:48 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

Do we just send it to the warehouse address on your site?
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Old 03-31-2008, 07:01 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

Not yet.

Please wait a day or so for the form to get finished on our side. We will update the www.redcatracing.com/productalert.asp page when we are ready to accept returns and it will give you full instructions on how to handle it.


We are going through all the right processes to make sure this is done as orderly as possible and through the correct channels.


You will see an offical press release and recall notice from the CPSC soon.

Thank you,

Darin
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Old 03-31-2008, 09:22 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

Well that explains why my servos go nuts every now and then, and my car just takes off. Keep us posted on this please, I bought my hurricane last year.


Wolv.
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Old 03-31-2008, 09:50 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

I'm glad they are doing the right thing. No sense in taking a risk, especially when a vehicle being controlled by a faulty radio could hurt someone.

[sm=thumbup.gif]
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Old 03-31-2008, 09:52 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

Holy crud! Finaly you guys are recaling them!!!
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Old 03-31-2008, 09:55 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

At least we should get and equal set up in return. Swapping FM for AM doesn't sound right to me.

Why aren't we getting FM systems in return?
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Old 03-31-2008, 10:08 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

So that 1% FM radio problem is making a big RECALL ??? you sure it was just a 1% ?????
good to see things getting fixed....
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Old 03-31-2008, 10:10 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

Okay keep the fm and dont worry about it be glad there doing it on there own
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Old 03-31-2008, 11:12 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

Doing a recall is a step by step process that involves a lot of planning, working with the right agencies and will cost Redcat an awful lot of money. This is something that many companies do from time to time but surely not all of the ones that should in my opinion.

We are and will be doing our best to satisfy all customers that will be recalling their FM radio with Redcat so please understand, that our goal is to make this as smooth of a process as we can for everyone.

Darin

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Old 03-31-2008, 11:25 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

Ok Guys,
Doing a recall is a big step for any company as it costs a lot of money for them. Darin stepped up and did what needed to be done and will be addressing this with the proper channels, so the negative stuff about how long this took or otherwise should be put aside. I applaud him for doing this as most companies would just blow this off and not worry about. And I would appreciate it if you could not rake him over the coals about this. There are many companies out there these days that would just take the money and move on down the road, and not worry about the customers having bad product. Luckily Darin is not one of those.

Ken
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Old 04-01-2008, 01:33 AM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

I think they (redcat) are doing a good thing. I, for one, am glad. Way to go Redcat........
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Old 04-01-2008, 09:31 AM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

I just got my monsoon last week would this recall affect it to?
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Old 04-01-2008, 09:39 AM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

yes it would. Dont run it.
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Old 04-01-2008, 09:41 AM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

Thanks I won't, waiting on parts anyway lol
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Old 04-01-2008, 09:42 AM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

Wow!! you dont see this too often, I mean major manufacturers like GM, Ford, Chrysler are all pretty much in a "have-to" situation with being who they are but a hobby or as most would call it toy company!?? Kudos to Redcat! how many other maunfacturers would've done this? and on such a wide scale. I mean I know if they do it for one they should do it for all but theyre here posting for all to see!! saying "I made a mistake now I'm going to fix it" makes me wish I owned a Redcat product just to have the peace of mind thaqt I am dealing with quality people. Nice Job Redcat!
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Old 04-01-2008, 12:58 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

Ya you guys(redcat) are doing the right thing and replaceing them... you guys are nice and for that i will stick with redcats! for all of my RC'S!
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Old 04-01-2008, 01:14 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

well that's a sign of doing good bizz , i was starting to wonder about redcat , but this clearly shows they are trying to make things right.
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Old 04-01-2008, 01:23 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY


Quote:
ORIGINAL: []TEX[]

At least we should get and equal set up in return. Swapping FM for AM doesn't sound right to me.

Why aren't we getting FM systems in return?
Because the current ones are being recalled by Redcat. Redcat doesn't exactly have a big line of radios, let alone much to choose from.

Hopefully the factory will soon in time, work with Airtronics or Futaba to bring better radios for the vehicles that need them (IE 1/5 scales at 75mhz)
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Old 04-01-2008, 02:48 PM
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Default RE: PRODUCT ALERT - STOP USING IMMEDIATELY

We have updated the recall page here: http://www.redcatracing.com/productalert.asp

Or you can simply click the direct link below for instuctions:

http://www.redcatracing.com/fmreturn.asp



Darin
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