scrambles12

has any ordered off RCToysNH.com before cuz its been a week and i still haven't got my lightning. im getting a little pissy[:@][:@]

beerad

yeah that's where i ordered mine from i ordered it November 17th and got it today

scrambles12

wow that a while. i just got mine like an hour ago

RCToysNh

With the Thanksgiving holiday and Christmas around the corner UPS Ground can take 7-10 business days.

coostv

UPS from California to Michigan takes 5 days. I have ordered several items in the last week and they have delivered already. Tigerdirect is in CA, I am in MI, ordered on Friday and received on Tuesday. If anything else, the service this year has been the BEST I have ever experienced.

I also ship daily with UPS as the manager of a shipping dept. we have experienced no delays what so ever.

RCToysNh

FYI - UPS does not guarantee transit time on ground, it can take 7-10 business days .
Scrambles order was 11/24, shipped 11/25 and delivered 12/02
(his first post is dated 12/3/2008 ?????)
Also with DHL cutting back UPS has been taking up the slack.
We had one package shipped from NH to FLA 11/18 and it was delivered 12/03.

If you know of a way to force UPS to deliver within time frames quoted for ground service, we are all ears.

Saood

Well i ordered a truck on Monday 19th Jan 09 and my payment was authorised however they didn't ship it as yet.

How soon do they normally ship after payment is authorised?

Jus need to know so i can plan my schedule accordingly

Brett185

They usually ship within 24 to 48 hrs.

Redcat_Mike

Payment is authorized from us the moment you place the order. We ship by the next day, in most cases same day.

Saood

Well mine hasn't shipped yet

I emailed with no reply, tried calling and i get the answering machine [&o]

Saood

What's the deal with these people?...i tried calling them 5 times yesterday and i got the answering machine

I sent 3 emails and no replies...last email indicated i wanted to cancel

Sorry but i won't be buying any Redcat products after this.

Redcat Nick

Were you trying to contact Redcat or Rctoysnh? Who did you send the emails to?

IF you ever need anything you can email me at nick@redcatracing.com

Saood

I bought it from RCTOYSNH and still haven't got any replies from them with respect to them shipping my truck or giving me a refund.

RCToysNh

This is why the order was delayed.
YOUR PAYMENT WAS AN INTERNATIONAL PAYMENT. ALL INTERNATIONAL PAYMENTS ARE HELD UNTIL CLEARED.

Your billing address was in Trinidad & Tobago
and shipping to USA.

This morning you sent another email saying you wanted to cancel.

We will gladly cancel

RCToysNh

LEAVE A MESSAGE ELSE WE CAN NOT RETURN CALLS.

Saood

Cancel it please

I have placed numerous orders from other sites without problem.

My payment was authorised and my bank confirmed you all received the payment.

I indicated my billing address prior to placing the order and the reply in the email advised to add a note in the comment section.

Sorry for the trouble.

RCToysNh

The money has not hit our account as of today.

Saood

Sorry for the trouble i guess, i'm not sure what went down

But from my end it seems NHWOODS got the payment and my bank confirmed it

I got a call though from RCTOYSNH though, guy was helpful and i appreciate it.

Again sorry if i caused any confusion.

Saood

Anyone knows how long the usually take to do refunds?

RCToysNh

Depends how long your bank takes to process it.

Saood

Kool thanks, lemme know when you send it on your end so i can follow it up with my bank [8D]

dipbee92

i jus ordered the redcat shockwave
Sunday 01 March, 2009
and im wondering when am i goin to get and what
is my ups tracking number
plzzz help....
thankz

RCToysNh

Did you order it from us?
If you did - the order would have been canceled and not charged.
This item is sold out and due back in stock 04/06/09

Please contact us at sales@rctoysnh.com

Thank You

dipbee92

yes buttt when i did it still took my money?

dipbee92

can u give me the number soo i can call....
cuzz when i ordered it, it was still up on the web site