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-   -   PRODUCT ALERT - STOP USING IMMEDIATELY (http://www.rcuniverse.com/forum/redcat-racing-support-427/7312004-product-alert-stop-using-immediately.html)

RedcatRacing 03-31-2008 03:44 PM

PRODUCT ALERT - STOP USING IMMEDIATELY
 
Redcat Racing is issuing a voluntary recall of all FM radios sold with certain vehicles.

Those users that have FM digital and non digital radios, should stop using them immediately.

Follow this link for more information:

http://www.redcatracing.com/productalert.asp



Thank you,

Darin

nitrozach54 03-31-2008 04:12 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
Does that mean reciever and servos too?

RedcatRacing 03-31-2008 04:28 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
We will be swapping out the receiver and remote control. Those that will do the swap out should keep their servos.

Darin

pede_187 03-31-2008 04:30 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
And when you say "replace it" does that mean get a new FM radio or an AM?

Redcat Nick 03-31-2008 04:39 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
1

RedcatRacing 03-31-2008 05:08 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
We will be swapping the FM Radio and receiver for an AM radio and receiver.

Darin

Swamp3r 03-31-2008 06:48 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
Do we just send it to the warehouse address on your site?

RedcatRacing 03-31-2008 07:01 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
Not yet.

Please wait a day or so for the form to get finished on our side. We will update the www.redcatracing.com/productalert.asp page when we are ready to accept returns and it will give you full instructions on how to handle it.


We are going through all the right processes to make sure this is done as orderly as possible and through the correct channels.


You will see an offical press release and recall notice from the CPSC soon.

Thank you,

Darin

wolverine330 03-31-2008 09:22 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
Well that explains why my servos go nuts every now and then, and my car just takes off. Keep us posted on this please, I bought my hurricane last year.


Wolv.

Kemo 03-31-2008 09:50 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
I'm glad they are doing the right thing. No sense in taking a risk, especially when a vehicle being controlled by a faulty radio could hurt someone.

[sm=thumbup.gif]

Cam_132 03-31-2008 09:52 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
Holy crud! Finaly you guys are recaling them!!!

[]TEX[] 03-31-2008 09:55 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
At least we should get and equal set up in return. Swapping FM for AM doesn't sound right to me.

Why aren't we getting FM systems in return?

kuppler 03-31-2008 10:08 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
So that 1% FM radio problem is making a big RECALL ??? you sure it was just a 1% ?????
good to see things getting fixed....

Macanan 03-31-2008 10:10 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
Okay keep the fm and dont worry about it be glad there doing it on there own

RedcatRacing 03-31-2008 11:12 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
Doing a recall is a step by step process that involves a lot of planning, working with the right agencies and will cost Redcat an awful lot of money. This is something that many companies do from time to time but surely not all of the ones that should in my opinion.

We are and will be doing our best to satisfy all customers that will be recalling their FM radio with Redcat so please understand, that our goal is to make this as smooth of a process as we can for everyone.

Darin


RCKen 03-31-2008 11:25 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
Ok Guys,
Doing a recall is a big step for any company as it costs a lot of money for them. Darin stepped up and did what needed to be done and will be addressing this with the proper channels, so the negative stuff about how long this took or otherwise should be put aside. I applaud him for doing this as most companies would just blow this off and not worry about. And I would appreciate it if you could not rake him over the coals about this. There are many companies out there these days that would just take the money and move on down the road, and not worry about the customers having bad product. Luckily Darin is not one of those.

Ken

mrlee2071 04-01-2008 01:33 AM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
I think they (redcat) are doing a good thing. I, for one, am glad. Way to go Redcat........

J24gordon 04-01-2008 09:31 AM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
I just got my monsoon last week would this recall affect it to?

Chubbysdad 04-01-2008 09:39 AM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
yes it would. Dont run it.

J24gordon 04-01-2008 09:41 AM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
Thanks I won't, waiting on parts anyway lol

rican25 04-01-2008 09:42 AM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
Wow!! you dont see this too often, I mean major manufacturers like GM, Ford, Chrysler are all pretty much in a "have-to" situation with being who they are but a hobby or as most would call it toy company!?? Kudos to Redcat! how many other maunfacturers would've done this? and on such a wide scale. I mean I know if they do it for one they should do it for all but theyre here posting for all to see!! saying "I made a mistake now I'm going to fix it" makes me wish I owned a Redcat product just to have the peace of mind thaqt I am dealing with quality people. Nice Job Redcat!

Cam_132 04-01-2008 12:58 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
Ya you guys(redcat) are doing the right thing and replaceing them... you guys are nice and for that i will stick with redcats! for all of my RC'S!

shoota0075 04-01-2008 01:14 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
well that's a sign of doing good bizz , i was starting to wonder about redcat , but this clearly shows they are trying to make things right.

Kemo 04-01-2008 01:23 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 

Quote:

ORIGINAL: []TEX[]

At least we should get and equal set up in return. Swapping FM for AM doesn't sound right to me.

Why aren't we getting FM systems in return?
Because the current ones are being recalled by Redcat. Redcat doesn't exactly have a big line of radios, let alone much to choose from.

Hopefully the factory will soon in time, work with Airtronics or Futaba to bring better radios for the vehicles that need them (IE 1/5 scales at 75mhz)

RedcatRacing 04-01-2008 02:48 PM

RE: PRODUCT ALERT - STOP USING IMMEDIATELY
 
We have updated the recall page here: http://www.redcatracing.com/productalert.asp

Or you can simply click the direct link below for instuctions:

http://www.redcatracing.com/fmreturn.asp



Darin


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