They're a fail so far... Well for me its really important that there is someone there to help you out with the choices and my best option has been email and their customer requeast/support system. I am a total noob at scale building so i need to ask questions about the items i am interested in and avoid returns because of improper choices.
I am willing to spend $1000 for a 5-blade Main rotor head for a 50 size and T5 heli, the blades for them and some scale cockpits and lights for a NH500E build... i am just unable to get confirmation on compatibility and some informed advice on my selections in the basket.... I have two account requests with no action to date!
I do hope they get in touch...