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RCMPlans: I paid, they haven't delivered

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Old 06-05-2013, 03:57 PM
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RH
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Default RCMPlans: I paid, they haven't delivered

In the past I have seen posts on this forum from folks who have wondered if RCMPlans is still in business. People have indicated that although it might take a couple of weeks to have an order filled they are still up and running. However, after my recent experience I'm not so sure that is the case.

On April 24th I was able to speak with a woman from RCMPlans by phone and she assured me that they were still very much in business. I then placed an order for three items through their web site. On April 25th a charge for the full amount showed on my credit card account. As of today, June 5th, I have not received what was ordered, nor have I received any communication from RCMPlans advising me of the status of the order.

For several weeks now I have been trying to contact them by phone and e-mail without success. All of my e-mails have gone unanswered. Attempts to contact them by phone are met with no answer, and no opportunity to leave a voice mail. However, it appears that they are not interested in speaking with customers. Last week when I tried their number I actually had a busy signal. I kept dialing until I finally got through but still no one answered. That happened twice within a few minutes, so apparently someone is there but is simply not answering the phone. That does not give me much confidence in their operation.

I was wondering if anyone else has had a similar negative experience with RCMPlans. I'm about to contact my credit card company to see if they can reverse the charge for the items I've never received.

I should also point out that they provide a link to a page on their site called "Buyer Beware" that cautions prospective buyers about others who have been ripping off their products. It's unfortunate that I'm having to raise a similar caution about them. Should they decide to respond in this venue or privately, and agree to send me what I paid for immediately, I'll be more than happy to remove this post from this forum.



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Old 06-05-2013, 04:44 PM
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Default RE: RCMPlans: I paid, they haven't delivered

They are SLOW. 100s of these threads. Most all get the plans, just not fast. They still in the 80's.
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Old 06-05-2013, 05:26 PM
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Default RE: RCMPlans: I paid, they haven't delivered

Try this thread... they feel your pain... The lady started shipping again, then apparently stopped...

http://www.rcuniverse.com/forum/m_11...m.htm#11525934

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Old 06-06-2013, 06:26 AM
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Default RE: RCMPlans: I paid, they haven't delivered

My theory is they ship by Pony Express but with only one Shetland pony that is slightly lame.
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Old 06-06-2013, 02:35 PM
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Default RE: RCMPlans: I paid, they haven't delivered

I guess I should have done my homework before I went to the trouble of typing up that long post to start this thread. Unfortunately before I ordered originally I was was able to get through by phone and the lady gave me the "warm and fuzzies" so I placed the order. My problem now is I'm not looking for plans. I ordered the publications on rebuilding Saito and OS four strokes. Who knows whether they still have those in stock so I'll just have to wait and see. I haven't been able to find any other sources for those pubs.

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Old 06-06-2013, 03:20 PM
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Default RE: RCMPlans: I paid, they haven't delivered


Quote:
ORIGINAL: FlyerInOKC

My theory is they ship by Pony Express but with only one Shetland pony that is slightly lame.
Due to unforseen circumstances, delivery of your shipment has been delayed...
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Old 06-08-2013, 05:59 PM
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Default RE: RCMPlans: I paid, they haven't delivered

I am in the same position and have had the similar results. One would think that, with as many RC'ERs that frequent this site, one would personally know these folks and kind of urge them along. But then, if cows had wings..........
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Old 06-08-2013, 07:30 PM
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Default RE: RCMPlans: I paid, they haven't delivered

I am just glad they still offer the plans. I am about to put in an order for at least 3 sets of plans. I am not in a hurry for the projects to start. They should surely be here by the time the winter building season gets here!!!
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Old 06-09-2013, 04:18 PM
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Default RE: RCMPlans: I paid, they haven't delivered

Maybe, maybe not.....

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Old 06-17-2013, 09:16 AM
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Default RE: RCMPlans: I paid, they haven't delivered

Quote:
ORIGINAL: N1EDM

Maybe, maybe not.....

Bob
I say NOT!!!

Been trying to contact them for a couple of weeks. Nothing.
I use their plans for my laser cut kits.
I plan to ship a set of plans free of charge with each laser cut kit.
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