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  1. #1

    Join Date
    Mar 2009
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    What is customer support?

    All I can say is that the guys at Smartfly define the term "Customer Support"... If all manufacturers would follow thier lead we would all be much better off... I posted a question here on RCU about a Sport Plus power system that I had just purchased... Less than 24 hours later I had confirmation that there was a problem and a new unit was heading my way... The kicker is that this all happened over a Saturday night/ Sunday morning.... Try getting that out of most vendors...

    Hats of to Smartfly/Quest and Robert Ritchey!!!!!

  2. #2
    tail strike's Avatar
    Join Date
    May 2003
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    RE: What is customer support?

    Ay-Man Smart Fly is a great coumpany.
    I am watching you
    Larry S

    Tail Strike

  3. #3

    Join Date
    Oct 2008
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    RE: What is customer support?

    I WOULD LIKE TO ADD MY HAT IS OFF TO SMARTFLY AS WELL , AS THERE CUSTOMER SERVICE IS THE BEST I HAVE FOUND , ROBERT RETURNED MY CALL ON A SUNDAY RE: PROBLEMS I WAS HAVING WITH MY SUPER REG EQ6 DID NOT QUESTION MY WORD AT ALL HE SAID SEND IT BACK I WILL SEND A NEW ONE , CUSTOMER SERVICE DONT GET ANY BETTER THAN THAT !! THANKS ROBERT GREG H

  4. #4

    Join Date
    Apr 2004
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    Forest Grove, OR
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    RE: What is customer support?

    In every industry, there has to be a "BEST" vendor. Smart-Fly has the "Best RC Electronics" vendor title locked up!
    Mr Ritchey has devoted thousands of hours of intense work into developing these products and he never takes a break.
    Hats OFF !!!



    -Darin Miller
    (Orginal Smart-Fly Equalizer test team 2001-2002)

  5. #5

    Join Date
    Sep 2004
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    RE: What is customer support?

    Thanks Darin. Good to hear from you. Let me know whats up if you want to e-mail me.
    Robert Ritchey
    Owner, Smart-Fly
    www.Smart-Fly.com

  6. #6

    Join Date
    Oct 2006
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    RE: What is customer support?

    I must also add my Kudos to Smart-Fly. Robert and crew have been exceptional in providing service. Even when I was the problem (please no comment[sm=cry_smile.gif]). Thanks again for producing quality products and backing them up with great service.

    John M.
    Sioux Falls, SD
    Real Airplanes have rag wings and round engines!
    They are all real... Some are just larger than others!


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