Traxxas customer support response to overheat.
01-27-2011, 08:02 PM
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Traxxas customer support response to overheat.
Uh isn't this what we already knew?
but the thing about not having adequate lubrication on the prop shaft?
every single Spartan comes with a well greased shaft and yet I see many who are having heat issues RTR??? [:-]
why would they say such a thing when the prop shafts are greased?
http://traxxas.com/forums/showthread...se-to-overheat
There is no recall. Our engineers are looking into the complaints we have received.
The most common cause of overheating is inadequate lubrication of the flex tube.
If you are having overheating issues with your Spartan first determine which issue you are having. There are two unique "over temp" modes with the 5708 Spartan. These are listed in the Owner's Manual. http://www.traxxas.com/pdfs/5708_manual.pdf
Here are some guidelines specific to this model. These assume that the transmitter and receiver are functioning normally (steering and throttle are working).
Most likely issues to troubleshoot are here, in order:
1. ESC in LiPo cut-off
a. ESC is solid green in neutral at start of run (after system is powered up and initialized).
b. ESC will blink red (slow blink) to indicate low-voltage detection.
c. Power is reduced to 25%. This is very slow. Return to shore and unplug to avoid LiPo damage.
2. Motor overtemp - this is unique to this model.
a. ESC will not show any blinking. Will be either solid green (LiPo mode) or solid red (NiMh mode) in neutral
b. RX will have fast red blink.
c. Steering will still function normally.
d. Throttle will be reduced to about 33%. Boat will continue to drive normally, just slower.
e. If the boat is unplugged and motor allowed to cool, it will function normally again.
f. Possible causes:
i. Lack of water flow
1. Pinched or disconnected water line
2. Poor flow through rudder due to clog/debris
3. Check for clear flow (disconnect and blow through lines and rudder)
4. Defective rudder
ii. Flex cable and stuffing tube need to be oiled (or there is damage from lack of lubrication)
1. Loud squeal noise is from lack of lubrication. This happens abruptly during a run if the normal flex shaft lubrication is not done per the specified intervals in the manual.
2. Continued running will damage the flex tube and liner and these require replacement.
3. If noise is noticed, return to shore, unplug batteries, and lube flex cable per instructions.
iii. Location of water jacket on motor in incorrect
1. Should be centered on motor
iv. Strut angle is excessive (binding flex shaft)
v. Defective motor
1. If none of the above issues exist, then the motor may be defective. Suggest returning motor for test/replacement.
3. Throttle pulsing during WOT.
a. ESC issue. Return ESC for service.
4. ESC thermal. LED on ESC will blink.
a. This is VERY uncommon for this model. Issue is likely one of the 1st two items above.
b. Typically, the motor will hit overtemp or the ESC is in low-voltage detection
Best regards,
XXXXXXXX
Traxxas Customer Service
Please include all previous e-mails in your response
If you need further assistance, please contact our Customer Service department Monday through Friday, 8:30am to 9:00pm Central Time at one of the following numbers:
US Customers 1-888-TRAXXAS (Toll Free)
Outside of US 001-972-265-8000 "
but the thing about not having adequate lubrication on the prop shaft?
every single Spartan comes with a well greased shaft and yet I see many who are having heat issues RTR??? [:-]
why would they say such a thing when the prop shafts are greased?
http://traxxas.com/forums/showthread...se-to-overheat
There is no recall. Our engineers are looking into the complaints we have received.
The most common cause of overheating is inadequate lubrication of the flex tube.
If you are having overheating issues with your Spartan first determine which issue you are having. There are two unique "over temp" modes with the 5708 Spartan. These are listed in the Owner's Manual. http://www.traxxas.com/pdfs/5708_manual.pdf
Here are some guidelines specific to this model. These assume that the transmitter and receiver are functioning normally (steering and throttle are working).
Most likely issues to troubleshoot are here, in order:
1. ESC in LiPo cut-off
a. ESC is solid green in neutral at start of run (after system is powered up and initialized).
b. ESC will blink red (slow blink) to indicate low-voltage detection.
c. Power is reduced to 25%. This is very slow. Return to shore and unplug to avoid LiPo damage.
2. Motor overtemp - this is unique to this model.
a. ESC will not show any blinking. Will be either solid green (LiPo mode) or solid red (NiMh mode) in neutral
b. RX will have fast red blink.
c. Steering will still function normally.
d. Throttle will be reduced to about 33%. Boat will continue to drive normally, just slower.
e. If the boat is unplugged and motor allowed to cool, it will function normally again.
f. Possible causes:
i. Lack of water flow
1. Pinched or disconnected water line
2. Poor flow through rudder due to clog/debris
3. Check for clear flow (disconnect and blow through lines and rudder)
4. Defective rudder
ii. Flex cable and stuffing tube need to be oiled (or there is damage from lack of lubrication)
1. Loud squeal noise is from lack of lubrication. This happens abruptly during a run if the normal flex shaft lubrication is not done per the specified intervals in the manual.
2. Continued running will damage the flex tube and liner and these require replacement.
3. If noise is noticed, return to shore, unplug batteries, and lube flex cable per instructions.
iii. Location of water jacket on motor in incorrect
1. Should be centered on motor
iv. Strut angle is excessive (binding flex shaft)
v. Defective motor
1. If none of the above issues exist, then the motor may be defective. Suggest returning motor for test/replacement.
3. Throttle pulsing during WOT.
a. ESC issue. Return ESC for service.
4. ESC thermal. LED on ESC will blink.
a. This is VERY uncommon for this model. Issue is likely one of the 1st two items above.
b. Typically, the motor will hit overtemp or the ESC is in low-voltage detection
Best regards,
XXXXXXXX
Traxxas Customer Service
Please include all previous e-mails in your response
If you need further assistance, please contact our Customer Service department Monday through Friday, 8:30am to 9:00pm Central Time at one of the following numbers:
US Customers 1-888-TRAXXAS (Toll Free)
Outside of US 001-972-265-8000 "
01-27-2011, 08:28 PM
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RE: Traxxas customer support response to overheat.
ORIGINAL: BACKEMF
How I warned people about this motor & esc trying to do what was claimed.... Oh well....
How I warned people about this motor & esc trying to do what was claimed.... Oh well....
01-28-2011, 06:42 AM
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RE: Traxxas customer support response to overheat.
ORIGINAL: Dirt_hawg
I sure am loving my MG..
I sure am loving my MG..
never again will i buy another ep boat,,,,,gas power all the way!
01-28-2011, 09:17 AM
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RE: Traxxas customer support response to overheat.
ORIGINAL: Dirt_hawg
I sure am loving my MG..
I sure am loving my MG..
ME TOO!!!
I'm quite surprised to hear that traxxas is having this problem. Now mind you, I only run 4s in the MG, but the motor and ESC are not even warm after a full run...
And Wilsta don't let one bad experience keep you from Electric boats... I run both, I have a Miss Geico, and brushless Mini Rio for electric, and I have a Nitro Vee and a Miss Vegas Deuce for gas... I love all of them. The electrics are great because they require little maintenance and are easy to run. The Nitro boats are great for their sound and added realism. I also just enjoy working on the mechanics of them.
