Problems with Redline Motors
01-16-2013, 01:59 PM
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Problems with Redline Motors
Has anyone had problems with Redline Motors? Are they still in business?
Over a month ago I sent them a Money Order for a pipe and some parts. To this day I have not gotten what I rodered. I was able to talk with them two weeks ago and they said they were on the road and not in the shop but that my stuff would ship out that day. I wasn't upset as it was the holidays and I can understand not being in the shop. The problem is it is now two weeks "after" they said my stuff would ship and I have not seen anything. Ihave called a dozen times and left messages but nobody answers their phone (recorded message). Ihave also sent numerous Emails but they do not return them.
Anyone have any ideas as to what I can to???
MadDog
Over a month ago I sent them a Money Order for a pipe and some parts. To this day I have not gotten what I rodered. I was able to talk with them two weeks ago and they said they were on the road and not in the shop but that my stuff would ship out that day. I wasn't upset as it was the holidays and I can understand not being in the shop. The problem is it is now two weeks "after" they said my stuff would ship and I have not seen anything. Ihave called a dozen times and left messages but nobody answers their phone (recorded message). Ihave also sent numerous Emails but they do not return them.
Anyone have any ideas as to what I can to???
MadDog
01-18-2013, 09:04 AM
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RE: Problems with Redline Motors
I had the same problem with them summer of last year. I kept calling with no responce. Finally, Jill emailed me saying the pipe was on backorder. It took 2 1/2 months for them to get me my parts. Terrible customer service!
01-18-2013, 10:50 AM
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RE: Problems with Redline Motors
They just responded to my Emails and said the pipe and parts just shipped and should be here tomorrow or Tuesday (Monday is a holiday) at the latest. We shall see, but at least they finally responded.
MadDog
MadDog
01-18-2013, 04:51 PM
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RE: Problems with Redline Motors
I had the same problem with them last year too, and I took me months to get things sorted out. I know they have some really great products and accessories, but their customer service is terrible!!
Might be better option to spend your hard earned money with another more reliable vendor, there are plenty out there. I hope you get it sorted out, and get your parts.
Cheers
Chris
Might be better option to spend your hard earned money with another more reliable vendor, there are plenty out there. I hope you get it sorted out, and get your parts.
Cheers
Chris
01-19-2013, 12:20 AM
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RE: Problems with Redline Motors
ORIGINAL: MadDogDan
They just responded to my Emails and said the pipe and parts just shipped and should be here tomorrow or Tuesday (Monday is a holiday) at the latest. We shall see, but at least they finally responded.
MadDog
They just responded to my Emails and said the pipe and parts just shipped and should be here tomorrow or Tuesday (Monday is a holiday) at the latest. We shall see, but at least they finally responded.
MadDog
01-19-2013, 09:14 AM
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RE: Problems with Redline Motors
ORIGINAL: martno1fan
Power of the internet ehh
ORIGINAL: MadDogDan
They just responded to my Emails and said the pipe and parts just shipped and should be here tomorrow or Tuesday (Monday is a holiday) at the latest. We shall see, but at least they finally responded.
MadDog
They just responded to my Emails and said the pipe and parts just shipped and should be here tomorrow or Tuesday (Monday is a holiday) at the latest. We shall see, but at least they finally responded.
MadDog
The internet is impotent at best when trying to resolved issues with suppliers.Dragging problems out onto the net solves nothing.Direct communication like his email to them gets results.
01-19-2013, 09:37 AM
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RE: Problems with Redline Motors
Funny how they refused to reply and answer his calls but as soon as he posts on the forums they suddenly get in contact hmmm.
Normally i would agree the forum is not the place to do this BUT by the sounds of it he had tried every other way of getting this issue resolved and nothing worked.
Mart
Normally i would agree the forum is not the place to do this BUT by the sounds of it he had tried every other way of getting this issue resolved and nothing worked.
Mart
01-19-2013, 07:31 PM
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RE: Problems with Redline Motors
ORIGINAL: Nosedragger
The internet is impotent at best when trying to resolved issues with suppliers.Dragging problems out onto the net solves nothing.Direct communication like his email to them gets results.
ORIGINAL: martno1fan
Power of the internet ehh
ORIGINAL: MadDogDan
They just responded to my Emails and said the pipe and parts just shipped and should be here tomorrow or Tuesday (Monday is a holiday) at the latest. We shall see, but at least they finally responded.
MadDog
They just responded to my Emails and said the pipe and parts just shipped and should be here tomorrow or Tuesday (Monday is a holiday) at the latest. We shall see, but at least they finally responded.
MadDog
The internet is impotent at best when trying to resolved issues with suppliers.Dragging problems out onto the net solves nothing.Direct communication like his email to them gets results.
I don't think they were trying to steal, they just didn't make this customer a priority. Now others will be making it a priority NOT to deal with them. Plain and simple. This is not a gray area.
01-20-2013, 02:07 AM
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RE: Problems with Redline Motors
hi all my boating pal jason has ordered a top mod engine and a insane gen 3 cat in october 29 over a thousand bucks and he hasnt got either yet the customer service is discrace ,they said that insane havnt built the boat yet but why havnt they sent the engine out nearly 3 months what a joke i would never order nothing from them hes also tried to phone and email then they fob him of sayin its sent but still nothing
01-20-2013, 07:21 AM
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RE: Problems with Redline Motors
Dan your parts are on the way as you allready know. Usps
Track and Confirm:
You entered:9405503699300288694952
Your Item's Status[/b]Your item was processed through our DENVER, CO 80217 facility on January 19, 2013 at 8:12 pm. Information, if available, is updated periodically throughout the day. Please check again later.[/b]
[/b]
01-20-2013, 07:30 AM
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RE: Problems with Redline Motors
We have been in contact with Jason, via email the whole time. So to say he cannot get ahold of us is very untrue. As far as Jasons order goes the boat is on its way to us. As soon as it comes in it will ship out.
01-20-2013, 09:36 AM
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RE: Problems with Redline Motors
Thanks Mike, I appreciate it. Monday is a postal Holiday so I should have it on Tuesday and should take me only a few hours to complete this project as I need to drill through the hull to mount the pipe internally. I should have pictures up on this site by Thursday of the finished project (DaVette Drag boat) for all to see.Dan
01-20-2013, 11:29 AM
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RE: Problems with Redline Motors
As for the gentleman who is posting about Jason he said to just ship the motor with the boat. And for the boat goes we were talking about shipping so I do not place the order for boat hulls until that is all cleared. Because there are no refunds on boat hulls so I want to be sure that everything is good. Then I have no idea what the boat builders have going on or how far they are behind. Then we had 3 big holidays in there. I asked insane about the boat and he said that he was working on it. I can only inform the customer on what they tell me. It was a very busy time of the year for everyone and things move slower and get busy. I try to get everything out as fast as I can. I relay on my suppliers to get our ordersto us if they are off or out for what ever reason it is I can't help that. As for the phone I try to get back as well as emails.
01-23-2013, 02:42 PM
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RE: Problems with Redline Motors
Hi all,
To be brief:
Ordered Engine and hull at the end of October and they finally got posted today (Website states 4 weeks or less for hulls). In anyones book that is not a reasonable turnaround particularly when they have had my $1200 the whole time. Getting responses to my emails apart from recently has been painful and the responses less than adequate. A professional company keeps the customer informed without being constantly chased for info.
It turns out that the boat was ordered at the end of November even though I paid around 28 days earlier. Awaiting confirmations from Insane and payments clearing was the reason given for the delay which I find hard to believe. when I tried to cancel my order I was told that the boat had been started and that was not possible. I contacted Insane they said they had not started the build at that point though redline say they were told different.
Without going on all night my experience has been terrible and I would not recommend Redline to anyone. Customers are just not taken seriously and in this economic environment businesses need to realise the few people that are still spending money are just not going to put up with that anymore.
If you live outside of the U.S I would avoid. You simply do not have a leg to stand on.
To be brief:
Ordered Engine and hull at the end of October and they finally got posted today (Website states 4 weeks or less for hulls). In anyones book that is not a reasonable turnaround particularly when they have had my $1200 the whole time. Getting responses to my emails apart from recently has been painful and the responses less than adequate. A professional company keeps the customer informed without being constantly chased for info.
It turns out that the boat was ordered at the end of November even though I paid around 28 days earlier. Awaiting confirmations from Insane and payments clearing was the reason given for the delay which I find hard to believe. when I tried to cancel my order I was told that the boat had been started and that was not possible. I contacted Insane they said they had not started the build at that point though redline say they were told different.
Without going on all night my experience has been terrible and I would not recommend Redline to anyone. Customers are just not taken seriously and in this economic environment businesses need to realise the few people that are still spending money are just not going to put up with that anymore.
If you live outside of the U.S I would avoid. You simply do not have a leg to stand on.
01-23-2013, 11:03 PM
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RE: Problems with Redline Motors
ORIGINAL: fillijas
Hi all,
To be brief:
Ordered Engine and hull at the end of October and they finally got posted today (Website states 4 weeks or less for hulls). In anyones book that is not a reasonable turnaround particularly when they have had my $1200 the whole time. Getting responses to my emails apart from recently has been painful and the responses less than adequate. A professional company keeps the customer informed without being constantly chased for info.
It turns out that the boat was ordered at the end of November even though I paid around 28 days earlier. Awaiting confirmations from Insane and payments clearing was the reason given for the delay which I find hard to believe. when I tried to cancel my order I was told that the boat had been started and that was not possible. I contacted Insane they said they had not started the build at that point though redline say they were told different.
Without going on all night my experience has been terrible and I would not recommend Redline to anyone. Customers are just not taken seriously and in this economic environment businesses need to realise the few people that are still spending money are just not going to put up with that anymore.
If you live outside of the U.S I would avoid. You simply do not have a leg to stand on.
Hi all,
To be brief:
Ordered Engine and hull at the end of October and they finally got posted today (Website states 4 weeks or less for hulls). In anyones book that is not a reasonable turnaround particularly when they have had my $1200 the whole time. Getting responses to my emails apart from recently has been painful and the responses less than adequate. A professional company keeps the customer informed without being constantly chased for info.
It turns out that the boat was ordered at the end of November even though I paid around 28 days earlier. Awaiting confirmations from Insane and payments clearing was the reason given for the delay which I find hard to believe. when I tried to cancel my order I was told that the boat had been started and that was not possible. I contacted Insane they said they had not started the build at that point though redline say they were told different.
Without going on all night my experience has been terrible and I would not recommend Redline to anyone. Customers are just not taken seriously and in this economic environment businesses need to realise the few people that are still spending money are just not going to put up with that anymore.
If you live outside of the U.S I would avoid. You simply do not have a leg to stand on.
I fill your frustration, my experience with them was a very similar situation, however I did manage to eventually get a refund. Won't deal with them again and certainly don't reccommend them.
Cheers
Chris
01-24-2013, 09:20 AM
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RE: Problems with Redline Motors
Got my pipe and parts, everything is good now. I must say, Mike does some of the cleanest welds I have ever seen. This pipe is a masterpiece. Talked with Quick Draw who makes the blanks that Mike welds up and they said Mike's finished product is even cleaner then theirs. I am about to give him another try and have him make up an outboard pipe but modified to wrap to center of an outdrive. This time I will expect a longer delivery time.
MadDog
01-24-2013, 11:18 AM
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RE: Problems with Redline Motors
Very hard to beat the welds on Don Shanks 'Shanktech" hot pipes and delivery and dealing with Don is always a pleasure
Try Don - he is the best of all the Hot Pipes fabricators
Not sure why you would post all the issues and then - oh I'll buy from them again ...........
Buy from reputable people - without any excuses - and you wouln't need to post to get your stuff
JMO nothing more
Try Don - he is the best of all the Hot Pipes fabricators
Not sure why you would post all the issues and then - oh I'll buy from them again ...........
Buy from reputable people - without any excuses - and you wouln't need to post to get your stuff
JMO nothing more
01-24-2013, 12:41 PM
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RE: Problems with Redline Motors
If your after hotpipes, then Don is the man to contact. His pipes are awesome and his customer service is simply outstanding!
I have about 4 of Don's pipes, 2 of them are customised to fit a specific need and space in my boats. Don always replied, and when I did
not quite understand his way of explaining his thoughts on a pipe, he just explained them again a different way. Don always takes the time to
get involved with his customers.
You only have to read some of the feedback threads on Jims about Don, and once you buy a pipe from Don, you won't ever buy a hotpipe anywhere else again.
I'd have to agree with what Misty has said,
Not sure why you would post all the issues and then - oh I'll buy from them again ...........
Buy from reputable people - without any excuses - and you wouldn't need to post to get your stuff
Cheers
Chris
I have about 4 of Don's pipes, 2 of them are customised to fit a specific need and space in my boats. Don always replied, and when I did
not quite understand his way of explaining his thoughts on a pipe, he just explained them again a different way. Don always takes the time to
get involved with his customers.
You only have to read some of the feedback threads on Jims about Don, and once you buy a pipe from Don, you won't ever buy a hotpipe anywhere else again.
I'd have to agree with what Misty has said,
Not sure why you would post all the issues and then - oh I'll buy from them again ...........
Buy from reputable people - without any excuses - and you wouldn't need to post to get your stuff
Cheers
Chris
01-24-2013, 05:49 PM
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RE: Problems with Redline Motors
ORIGINAL: MadDogDanGoogle does not turn up a web site for Don. What would that site be?
Dan
Dan
This is some information from his post over on the dock.
"These are brand new pipes finished in the degree you want.Comes with your choice of flex length and a set of new springs and Viton O rings. These are built in a jig to ensure everything is in line and angles are correct. Pipes are set up with internal or external stinger. Internal stinger has a 1/8" chamfered drain hole 1/4" inside. These come with High temp baked on black coating. Please state how you want it finished. Can also make Whiplash or Backlash, GV and Insane G4 headers and wrap to flush and rear exhaust in the degree you need at the same price."
Leo
01-24-2013, 06:49 PM
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RE: Problems with Redline Motors
ORIGINAL: mistycreekboats
Not sure why you would post all the issues and then - oh I'll buy from them again ........... [img][/img]
Buy from reputable people - without any excuses - and you wouln't need to post to get your stuff
JMO nothing more
Not sure why you would post all the issues and then - oh I'll buy from them again ........... [img][/img]
Buy from reputable people - without any excuses - and you wouln't need to post to get your stuff
JMO nothing more
Burn me once......Don is the man on pipes. I won't bother with anyone else. Workmanship and service and communication are 2nd to none.
01-24-2013, 09:37 PM
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RE: Problems with Redline Motors
ORIGINAL: cheesewizz69
I am not sure if he has a website but you should be able to contact him at [email protected].
This is some information from his post over on the dock.
''These are brand new pipes finished in the degree you want.Comes with your choice of flex length and a set of new springs and Viton O rings. These are built in a jig to ensure everything is in line and angles are correct. Pipes are set up with internal or external stinger. Internal stinger has a 1/8'' chamfered drain hole 1/4'' inside. These come with High temp baked on black coating. Please state how you want it finished. Can also make Whiplash or Backlash, GV and Insane G4 headers and wrap to flush and rear exhaust in the degree you need at the same price.''
Leo
ORIGINAL: MadDogDanGoogle does not turn up a web site for Don. What would that site be?
Dan
Dan
This is some information from his post over on the dock.
''These are brand new pipes finished in the degree you want.Comes with your choice of flex length and a set of new springs and Viton O rings. These are built in a jig to ensure everything is in line and angles are correct. Pipes are set up with internal or external stinger. Internal stinger has a 1/8'' chamfered drain hole 1/4'' inside. These come with High temp baked on black coating. Please state how you want it finished. Can also make Whiplash or Backlash, GV and Insane G4 headers and wrap to flush and rear exhaust in the degree you need at the same price.''
Leo
Cheers
Chris
01-25-2013, 04:56 AM
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RE: Problems with Redline Motors
Don it is then. Thanks for the info. I will be contacting Don as soon as my outdrive gets here and I can take some measurements. Is Don in the US?