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Old 06-02-2011, 11:44 AM
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RC-Bearings
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Does anyone know how to get in direct contact with the operators of RCU? My keyword campaign is going haywire and no one is answering trouble tickets. I know RCU doesn't make a ton of money from me but they are getting close to making none!
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Old 06-02-2011, 11:54 AM
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The person you need to contact is Nathan Maat (username Nathan).

I have sent him an email to bring this thread to his attention.

Ken
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Old 06-02-2011, 04:03 PM
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I am working on this to find out what is going on.
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Old 06-15-2011, 06:39 AM
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I have still not heard anything back. My daily limit is set at $10 but I was charged over $400 last month. Web crawlers and robots are inflating my click count and I do not believe I should be charged for these since they are not actual customers.

I urge anyone who has a keyword account to check their account to see if they are also being charged for clicks not attributed to actual customers!
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Old 06-15-2011, 06:49 AM
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So you get an idea of how bad this is, here is a partial listing for one of my keywords.

Attached Files
File Type: pdf
Zw69411.pdf (207.5 KB, 11 views)
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Old 09-29-2011, 07:47 PM
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No reply after all this time. I am cancelling my keywords. This is ridiculous!
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Old 12-14-2011, 07:54 PM
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Still no reply! Another trouble ticket sent with no reply. I can assume from this that RCU only cares about money and not customer service.
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Old 03-03-2013, 07:29 PM
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Well, over a YEAR later and STILL no response from RCU. They say I owe them over $1700 for keywords but can't provide any accounting for the clicks. I have shown that their pay per click program was generating false clicks and they STILL won't respond. I have shown them that they were billing me for an amount greater than the limit I set, and no response.

I would suggest ALL vendors using their keywords system to CAREFULLY audit your bills!
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Old 03-03-2013, 08:22 PM
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Just doesn't seem right. Nathan said he would look into it and then nothing?

RCU really needs to get on the ball with this.


But then, if they went over your set limit, they can't hold you responsible for the excess charges. I'm no lawyer, but it's just common sense.

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