ORIGINAL: Gary Jefferson
ORIGINAL: artchristic1
Hi;
You know, some of you modelers say that the middle man is not
needed but when I read these comments about problems with kits,
All your problems are solved or answered by the middle man.
I think we all need them.
They may not be needed all the time but when things go wrong,
the middle man who ever it may be good or bad, someone is there to lend a hand.
I know because I am a middle man.
All the best guys.
If you can't get answers or assistance from them what good are they? Ali is always helpful to everyone and Mourne has helped me as well but they are on the other side of the world from me. They are the last people I should expect to help and it really isn't fair when Skymaster USA is getting the profits from U.S sales. If you make the money on the sale you should provide the support. In my business when I sell a product to a customer that customer expects me to provide full support for that product, which BTW I am happy to do and I don't expect any less when someone sells me a product. That is what creates repeat business. Supporting products you sell is really quite a common business concept that Skymaster USA just doesn't seem to understand, but hey, they have been selling products and not supporting them for a long time now so I really don't expect it to change. Why spend the extra effort if people keep buying the product, right...
I understand your point of view.
In my opinion, a middle man should be the one to take the fall if he cannot supply
his customers with good service. As a middle man I keep in stock the important parts
that most customers need. If I am to stay in business, I have to spend also.
We as middle men should keep important break down parts in stock and supply our customers
with them for faster service then reorder replacement parts to replace what is at fault
in our hand to absorb the time delay the customers would of had to endure.
I think us middle men should either give these modelers what they need fast to keep
them in the air or just get out of the business.
SM should supply middle men with replacement parts readily in hand to keep their customers happy.