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Old 04-04-2011 | 12:58 PM
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K-A
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From: ֳtersundJamtland, SWEDEN
Default Delivery time and customer support

[]Hi in february we ordered 2 fuel tanks for the Boomerang sprint and the invoice was paid to Al´s Hobby in late february, so far nothing not even replys on the sent mails regarding the fueltanks. Today we tried a new mailadress to the company and got the reply out of office in 3 weeks and this was the last drop, the customers waiting for the fueltanks are quite upset of the long deliverytime....

We are now getting tired of waiting and the low degree of support in this matter is quite disapointing.
This is not the first time we have suffered from the lack of customer support but writing in this forum has so far worked well and the paid items has arrived soon after.... Last time it was broken canopy to the sprint that took very long time to handle by the company in UK and when it finally arrived it was the wrong size but that was solved later by the company.

Are we alone whith this experience of this company?

K-A