I was waiting for this Greg.
Yes true you did wait well over the initial predicted time scale for a turnkey model that I was having built for you. For that I apologised many many times. Bending over backwards to try and keep you happy and explaining that the delay was not of my doing. The simple fact was that you asked for what must have been the single most complex and time consuming builds that myself or my builders/ painters had ever taken on. All at a price which was a fraction of what you know that a team of professional, full time model builders would have charged you. I took numerous full days off, and made the 4 hour + drive to Heathrow and home in order to meet you, and try and reassure you that the model you would receive would be worth it. I waved all of my management fees for this project because I was so embarrassed by the delays (Management fees that even if charged would not have even come close to covering the time, effort and milage that I put into this model. Having spent over 4 days of my life just driving it around the UK between builders and painters.
Whilst we are on the subject and on a public forum.. lets clear up how this issue was resolved shall we? You took my offer to give you a full refund for this project. I wired back every single penny that you had paid. Which I hasten to add was not including the £4000.00 + that I had already paid for parts supplied and labour that had gone into the project by the builder alone at that stage.
So.... Lets write a novel about that shall we? How many other people/ businesses do you know of that would wire back to you nearly £15000.00 ( Fifteen thousand ) pounds. Whilst also being out of pocket a further £4000 + not mentioning the time and effort invested in the project, just to keep the customer happy because of delays in the build?
The model is now finished, and in my humble opinion is the single most impressive model of its type that I have ever seen. I will make no excuses for it being well over delivery schedule, but I wonder, did your signatures namesake refund all their customers who placed deposits on the A380 when it fell behind schedule?
I have kept this little story from a public forum, as A) I am embarrassed for the delay but certainly not of my service and B) As I like to try and keep dealings professional and between the client and myself. But seeing as you bought it up, I am happy and willing to open this up to RCU and ask the guys on here how better I could have handled this situation?
Regards Al