Sandor.
No worries. I am big and ugly enough to cope with this stuff, as I know in both cases I did nothing wrong, and will always try to do what I can to back up the products and service supplied by my company.
Sure. We.... I.... get it wrong from time to time. Not sure what more I could do about the K-A Situation, as I was simply not getting any of the emails. As soon as I was made aware of the situation I acted as quickly as I could ( From thousands of miles away from the store) to get it resolved for the customer. Sure. The next day from when I was aware there was a problem is not ideal, sorry for that.
The turnkey model build... Well the post above should explain that. A truly crappy situation that I am deeply embarrassed about, and that i did what i could to keep the customer happy. Alos a lessoned learned. I am now very, very selective what projects we take on for turnkey builds, and have learnt to never, ever quote a delivery date.
UAV's sounds like a great business. But I love this one. Sure it has its highs and lows.. But by far the highs outweigh the lows. I just think ahead to Pampa jets, or Jet Power or one of many meetings and events where I get to play with toy planes and have a laugh with true friends that I met and keep through this wonderful hobby that I am lucky enough to call my job!
Regards Al