I have sent equipment to Horizon Service (JR Service) for years and years, and out of all those years have never had a single complaint. I can't even think of anything that I could pick on. In fact they have never ceased to exceed my expectations. Those guys up there do very good work. If I had sent 3 mails without an answer, I would call them as I would expect I'm having e-mail troubles and my mails were not reaching them or their e-mails were not reaching me for some reason. Occasionally, there are always going to be problems in service with any business, but I can promise you that one toll free call will get things squared away with these guys and gals. The people up there have a service dept. that is second to none. I send all my equipment in yearly to have it checked like I stated earlier, and I wouldn't think of going anywhere else for service. I know it's done right, it's done in a reasonable time, and they have always been courteous and helpful to me.
