I waited a couple of months after USPS tracking showed my package as being in UK customs (I had been advised that it could take that long).

When I finally decided to find out what was happening with my package - it turned out that they had lost it. They confirmed the USPS tracking info was correct - The parcel had arrived - and was (according to the UK tracking) still in a customs depot. When they checked with the depot it turned out that they could not find the package.

I was advised that it would now be very unlikely that I would receive the package and to contact the sender to make an insurance claim.

Incidently, they would not actually admit that the package was "lost" - just that they didn't know where it was!! After suggesting that was the definition of "lost" I ended the communication.

6 months later - Still no package...

Best Regards,
=Adrian=