ORIGINAL: abcarr711
Pretty bad marketing on their part. How many thousands of AR8000s are there with DSM2 markings? People will mix the Satelite receivers with others marked DSM2. Causing other problems. Spektrum should maked them correctly and made an announcement or they should have sent out an email or technical bulletin advising registered owners they were marked wrong.
We did.
Look at the PID on the remote. Most (there were a few real early ones that didn't) will have an X in it. That was our indicator that they were DSMX even though they label says DSM2.
ALL AR8000's are DSM2, as are ALL AR600's and AR6255's. If you use the remote that came with your AR8000 you're fine.
Sometimes we let mere humans work in Service, and they make mistakes. It happens, I'm sorry it apparently happened in this instance with your service claim.
Next question - have you checked your DX8's against the Service Bulletin? What version of AirWare are you using?
Hope this helps!
Andy