RE: HOBBY king going down the tube?
I agree that you should not receive damaged products.
I ordered a Kyosho AT-6 from Tower, several years ago, for my brother. It is a fiberglass fuselage model. There was no box damage but the fuselage had cracks near the firewall. One phone call had another complete ARF on the way along with a prepaid UPS label to send the first one back. They did charge the CC for the second plane and credited it the day after UPS showed the return delivered.
Unfortunately a lot of places have no customer service when it comes to resolving problems like this.