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Old 06-06-2012, 07:17 AM
  #261  
John Redman
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Default RE: Hangar 9 30cc P-47 Build Thread

I understand everyones issue here. Ron should not have to wait after he paidf for it. He should have received an undamaged product from the beginning. Things do happen. Please understand guys this is a regular day for us unfortunately. We receive hundreds of calls a day saying a product is defective and we send one out and never get the other one back. Or the defective product is one that slammed into the ground. We have processes to ensure we are here for the long run and to support all of you. Ron has sent me all the tracking information and has done his part.

I believe we all agree that what Ron has showed us not acceptable and we will stand behind the product. We will get him taken care of, I promise.

Now if we did get a kit to him by say Friday, I can then see him spending the entire weekend in the shop building it and not doing those honey-do chores we all get stuck with. Then his wife might come on here and get mad at us for taking him away from cutting the grass. lol!!!

I am working this one personally.