I see it from both sides.  Any good merchant can and should focus on the merchandise that moves well and has a reasonable margin.  Even as a builder, I respect that decision.  On the other hand, as a builder, I would like to be able to support my LHS with the purchase of kits.

I think what was really the case that started this post is the frustration of a builder that the complexion of the LHS has changed.  I believe that we all lament that.  But for me, I'm glad that some LHSs have been able to weather the storm and have found a way to stay in business.

Look at my building/buying process.  My decision to build a kit is not an impulse buy.  I don't wake up some mornings and decide to purchase a kit.  I doubt I would spontaneously purchase a kit while strolling down the isle of my LHS.  For me, online buying makes the most sense.  The few days wait to receive the kit is not a problem.

But for me, there is indeed a need for the LHS.  When I'm out of CA, fuel, need a prop, some aircraft ply, wheels, hardware, covering, etc., I want it NOW.  I rely on the two LHSs in my area for that stuff.  At least so far, those things are still available in the store.