Now this is good customer service
Bought a Horizon Elliptical couple years back and it has long passed the warranty period.
The pedal started to make cracking noise whenever I try to use it. Couldn't find the parts online anywhere so I contacted Horizon and explained the situation to them. I was planning on buying two new pedals from them, however they sent out two pedals to me for free.
However, when the pedals came, they didn't fit on to my existing lower arms because they have updated the model with newer arms and pedals. Today, I just got a new big package with two more new pedals and two brand new lower arms. The item is big, around 50 pounds, I know it doesn't cost them a lot but if anyone were to send me something that size from the US, we are looking at over $100.
Anyways, I'm happy!
Ok, so RC side of things, I had similar experience with many RC companies and I think they have done a great job. I'm looking to buy a treadmill right now, will probably be Horizon just because of this.