RE: Before you buy from Troy Built Models read this
Airraptor- Like you, I am a firm believer in "You catch more flies with honey". I was very respectful and friendly at first. As thing progressed and they conducted themselves like they did, I began to get a little more forceful in my communication. Frustration from email after email, call after call and none of the boxes that were being "Shipped out today" ever arrived.
I really hope someone from TBM does check in here and give their side. I am curious how they would justify it considering Mr. He at ESM was kind enough to forward me his emails from his communication with TBM as well.