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[TD="align: left"]Read from bottom up.
Be sure you have a video camera before you buy from them,
Your request (
#694715) has been updated.
To review the status of the request and add additional comments, please visit
www.HobbyKing.com
[HR][/HR]
Rich, Aug 27 21:33 (HKT): Hi Richard,
Please note that we cannot confirm an item is faulty without a video showing the fault. If no video can be provided we will reject the claim.
If you are not happy with your hobbyking.comŽ product you may return it back to the any of our warehouses for a full refund on the products price. This must be done within 30 days of the purchase and the product must be in new condition with original packaging and all included accessories. Our service centers do not accept crash damaged parts or items that have been modified.
We do not refund shipping costs.
If you have any other questions, please let me know.
Thank you,
Justin
**Due to the large amount of accumulated backlogs, order processing and ticket response time will be slightly delayed. We thank you for your patience and understanding.**
All faulty items must be sent back for replacement. We do not, under any circumstance, warrant crash damage or items which have been modified. This includes cutting or opening of a product.
HobbyKing.comŽ accepts no responsibility for the improper installation and use of purchased products.
[HR][/HR]
Richard, Aug 27 21:22 (HKT): I dont have the means to make a video.
If you want ,me to return it I will send it to the US warehouse where I bought it.
Otherwise I will just throw it away and tell everyone what lousy products you sell.
I am tired of this.
Richard H. Kelly
________________________________
From: Rich
To: Richard
Sent: Monday, August 26, 2013 7:20 PM
Subject: [HobbyKing Support Centre] Re: JHPS - GF- MC- SW-Trooper SCT-X4
[HR][/HR]
Rich, Aug 27 10:20 (HKT): Hi Richard,
We are sorry to hear that the ESC that you have seems faulty. We will try our best to come up with the best solution as soon as possible. Please read and supply the following:
- Please take a video and provide the video uploaded link or upload it to YouTube. Please ensure the video clearly demonstrates the fault and include a reference to your ticket number. If you would like to send us a video, please keep the comment as direct as possible.
If you have any other questions, please let me know.
Thank you,
Justin
**Due to the large amount of accumulated backlogs, order processing and ticket response time will be slightly delayed. We thank you for your patience and understanding.**
All faulty items must be sent back for replacement. We do not, under any circumstance, warrant crash damage or items which have been modified. This includes cutting or opening of a product.
BESC and electronic components are tested for correct polarity and voltage use prior to being replaced.
We replace all faulty items with new products.
HobbyKing.comŽ accepts no responsibility for the improper installation and use of purchased products.
[HR][/HR]
Matthew, Aug 25 19:58 (HKT): Hi Richard ,
Thank You for getting back to us.
Thank you for the videos that you have provided. We will forward the information to our Product Specialist for inspection. We will process your claim within 48 hours and rest assured that you'll receive an update once the item is inspected.
Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
Matthew
HobbyKing Support Team
Dont forget to follow us on Twitter and Facebook for discounts and promotions!
http://www.facebook.com/HobbyKing
www.twitter.com/hobbykinglive
[HR][/HR]
Richard, Aug 25 03:04 (HKT): Here is a picture. I dont know what it will do for you. If you like I will take it out and send it to you.
Richard H. Kelly
________________________________
From: Matthew
To: Richard
Sent: Friday, August 23, 2013 4:06 AM
Subject: [HobbyKing Support Centre] Re: MC- SW-Trooper SCT-X4
Attachment(s)
esc.jpg
[HR][/HR]
Matthew, Aug 23 19:06 (HKT): Hi Richard,
Thanks for contacting the HobbyKing Support Team.
Thank you for the information. We will make sure to assist you regarding this claim.
We apologize for the confusion. SKU-product ID. Please provide some photos or videos of the defective item. Thank you
Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
Matthew
HobbyKing Support Team
Dont forget to follow us on Twitter and Facebook for discounts and promotions!
http://www.facebook.com/HobbyKing
www.twitter.com/hobbykinglive
[HR][/HR]
Richard, Aug 22 23:34 (HKT): The order number is 2007367321.
I have determined that the ESC is defective. The truck will start and run fine for about 30 feet, then switch to slow speed. Then if you cycle power it will repeat this scenario.
It I replace the ESC with an aircraft ESC it will perform properly except you have no brakes or reverse. So I know the motor and battery are OK.
I have not used anything but the recommended two cell battery
What is SKU?
Richard H. Kelly
________________________________
From: Jessi
To: Richard
Sent: Thursday, August 22, 2013 1:37 AM
Subject: [HobbyKing Support Centre] Re: SW-Trooper SCT-X4
[HR][/HR]
Jessi, Aug 22 16:36 (HKT): Hi Richard ,
Thanks for contacting the HobbyKing Support Team.
We are sorry to learn your bad experience on our product. Please provide more information regarding to the set up of the item, describe what happened in the operation of the item.
1) Please take some photos or video to show the problem clearly if possible.
2) And please kindly provide the order number and SKU.
We will pass all information to our related department for advice.
Thanks for your understanding. Looking forward to your reply for further assistance.
Thanks for emailing support.
If you have any other questions, please let me know.
Regards.
Jessi
HobbyKing Support Team
Dont forget to follow us on Twitter and Facebook for discounts and promotions!
http://www.facebook.com/HobbyKing
www.twitter.com/hobbykinglive
[HR][/HR]
Richard, Aug 20 08:53 (HKT): I recently receiver the truck and tried it out. It ran fine for about 1 battery charge
Now it will start out very fast and after about 30 feet it will slow down to about 1/4 speed with full throttle. From then on to the rest of the charge it will only go at 1/4 speed. However if I shut it down and let it rest a bit it will repeat it.
What is wrong with it?
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