Ron,
I appreciate your input. You make mention of your positive experience with Robart, perhaps you could share an example of your latest experience? What do you think about how long a customer should wait for an order assuming he/she is not aware of any problems? your answer should take in consideration that it could be a dealing with any online retail business. What is your opinion about why Paypal allows 45 days before opening a dispute, is it not enough, how much time should be allowed? What do you think about how a business communication with customer should be handled and does keeping in touch with customers helps maintain a level of confidence that in turn leave such customer more willing to wait for his order?
Be constructive don't let us think that your post is only about yourself!
I would assume that any business would look to improve or at least maintain good customer relation especially in a challenging economy!