I have not seen any response of a recently (within 6mos) delivery of an order. I was a long term customer and suffered through the period of glacial response (except billing, they are real quick at getting the money). Then I had an order that went on limbo far beyond the usual 3- 6mo delivery. One of our own got really earnest in trying to contact them. I think that is the only reason I got my plans was due to his efforts. That was maybe 10mos ago. I have seen no announcement of delivery of plans since then. I do not think that there is any expectation of delivery now. Many of us have tried various legal channels with no response. They apparently still have a web site taking money. Over the years they have occasionally cited a computer failure, Trojan, virus and so on....whatever.