Well in the correspondence someone received this week it says RCM got new owners==this is a quote from what was reported---
"Our system has been down for quite some time. We were locked out of our entire system. We were unable to access the admin portion of the website, emails (which we lost most of), orders, etc. We are trying to resolve the problems with our hosting company. We hope to have all problems resolved by sometime in March. The email portion of the website restarted on 02/14/14.
RCM Plans is very recently under new management and we are seeing to fixing the problems and also to refunding anyone who has not yet received their money back. If someone chooses to receive the product that they ordered, we will also help them with this."
So it would appear to be necessary to e-mail them again now if you have outstanding items not received!